what are the rules for buying things from internet in UK, US, germany?

alexandergre · 12-27-2006, 01:56 PM

what are the rules? i have to know cuz i do buy thing from internet and most of them are from UK or US or Germany.
so if u live in one of those three countries please write some rules about buying from internet.

rules in Sweden:
if you buy sth from internet (Swedish sites)you can give it back if the thing has been cost more than 300kr(around 28 euro i guess)
you have two weeks two give it back and then u gonna have your money back.

RoveWolf · 12-28-2006, 02:47 PM

Well, if you mean returns policies for online purchasing, this varies depending on which company/organisation you purchase from online. The most common though is something along the lines of:

Item is returnable before 7 days if unwanted, warranty usually lasts up to a year and during this time if it gets damaged you can have either a full refund or a replacement sent out to you. (IF this is what you mean, and this is for the UK).

Could you elaborate on what you mean by rules? Do you mean terms and conditions, policies, trading laws?

**jimmymac** · 12-28-2006, 04:26 PM

warranty lasts a year fella but you can't get a full refund in that time, its a fixed or replaced item.

Most UK items will come with a 14 day money back guarantee, some will come with a 30 day exchange policy where you can exchange the item for something different within 30 days (but not a refund after the 14 days)

RoveWolf · 12-28-2006, 04:30 PM

Quote:

Originally Posted by jimmymac

warranty lasts a year fella but you can't get a full refund in that time, its a fixed or replaced item

Well I have been able to get full refunds with EBuyer during the 1 year warranty stage. I even sent back a whole system that was 11 months 3 weeks old (1 week to go until all components lose warranty cover) and managed to get a full refund on the entire system (some components were faulty but not all, and I managed to get a full refund on the non faulty components also). I've sent back many components and had full refunds on them during the warranty stages (a few months after having them).

**jimmymac** · 12-28-2006, 04:34 PM

Quote:

Originally Posted by ebuyer

Items Faulty on Arrival

If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault (please note that for our business customers, this is 14 calendar days). Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.

Items Faulty in Warranty Period

If any of your purchases develop a fault, and it's more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly. For business customers all warranty repairs after 28 days of receipt are referred directly to the manufacturer ( unless otherwise stated)

thats ebuyer's return policy, note that after 28 days its stated a repair will be made and not a refund.

IF you managed a refund after the 28 days then thats very rare and not something that will happen often at all. Its just not standard procedure in any sale.

In general you will have a 14 day (sometimes up to 28 as shown by ebuyer) money back guarantee, after that its a warranty repair or replacement

RoveWolf · 12-28-2006, 04:37 PM

Well that is interesting, because I have got full refunds on every item returned to Ebuyer. Inc. a graphics card, a HDD and now my entire system (inc all components). And this was done throughout the year after a good month or two from purchase. Although you are in fact correct on the 28 - 30 return policy. I'm utterly bewildered on this.

:: Edit ::

Just rang them again (third time today, a different customer service representitive each time) and all three have confirmed a full refund on all items that I returned last week (6 days before their warranty expires).

12-27-2006, 01:56 PM	#1 (permalink)
alexandergre Platinum Member Join Date: Oct 2006 Location: Sweden Age: 18 Posts: 805	what are the rules for buying things from internet in UK, US, germany? what are the rules? i have to know cuz i do buy thing from internet and most of them are from UK or US or Germany. so if u live in one of those three countries please write some rules about buying from internet. rules in Sweden: if you buy sth from internet (Swedish sites)you can give it back if the thing has been cost more than 300kr(around 28 euro i guess) you have two weeks two give it back and then u gonna have your money back. __________________ Everyone thinks of changing the world, but no one thinks about changing themselves.---John Randolph *I have an avatar now! :D

12-28-2006, 02:47 PM	#2 (permalink)
RoveWolf VIP Member Join Date: Aug 2006 Location: West Midlands, UK Age: 22 Posts: 1,261	Well, if you mean returns policies for online purchasing, this varies depending on which company/organisation you purchase from online. The most common though is something along the lines of: Item is returnable before 7 days if unwanted, warranty usually lasts up to a year and during this time if it gets damaged you can have either a full refund or a replacement sent out to you. (IF this is what you mean, and this is for the UK). Could you elaborate on what you mean by rules? Do you mean terms and conditions, policies, trading laws? __________________ Note: Formerly known as Breaks. Thermaltake VC3000BWS Armour Jr SuperMidi Tower - Black Gigabyte GA_965P_DS3 PCI-Express DDR2 Motherboard Intel Core 2 DUO E6300 "LGA775 Allendale" 1.86GHz (1066FSB) HIS ATI Radeon X1950 Pro ICEQ 3 V2 TURBO SILENT Heatpipe 256MB GDDR3 (PCI-E) Western Digital Caviar RE 160GB SATA-II 16MB Cache Enermax Noisetaker 535W EG565AX-VE(W) SFMA ATX2.0 SLI Compliant PSU Corsair 2GB DDR2 XMS2-6400C4 TwinX (2x1GB) Samsung 18x18 DVD+RW (Black)

12-28-2006, 04:26 PM	#3 (permalink)
jimmymac Moderator Join Date: Apr 2006 Location: Chester, UK Age: 28 Posts: 3,710	warranty lasts a year fella but you can't get a full refund in that time, its a fixed or replaced item. Most UK items will come with a 14 day money back guarantee, some will come with a 30 day exchange policy where you can exchange the item for something different within 30 days (but not a refund after the 14 days) __________________ I tried to put my signature in here but my pen ruined the monitor. http://www.peytonmusic.com/ http://forum.peytonmusic.com/ the most uplifting soulful music you will ever hear...

12-28-2006, 04:37 PM	#6 (permalink)
RoveWolf VIP Member Join Date: Aug 2006 Location: West Midlands, UK Age: 22 Posts: 1,261	Well that is interesting, because I have got full refunds on every item returned to Ebuyer. Inc. a graphics card, a HDD and now my entire system (inc all components). And this was done throughout the year after a good month or two from purchase. Although you are in fact correct on the 28 - 30 return policy. I'm utterly bewildered on this. :: Edit :: Just rang them again (third time today, a different customer service representitive each time) and all three have confirmed a full refund on all items that I returned last week (6 days before their warranty expires). __________________ Note: Formerly known as Breaks. Thermaltake VC3000BWS Armour Jr SuperMidi Tower - Black Gigabyte GA_965P_DS3 PCI-Express DDR2 Motherboard Intel Core 2 DUO E6300 "LGA775 Allendale" 1.86GHz (1066FSB) HIS ATI Radeon X1950 Pro ICEQ 3 V2 TURBO SILENT Heatpipe 256MB GDDR3 (PCI-E) Western Digital Caviar RE 160GB SATA-II 16MB Cache Enermax Noisetaker 535W EG565AX-VE(W) SFMA ATX2.0 SLI Compliant PSU Corsair 2GB DDR2 XMS2-6400C4 TwinX (2x1GB) Samsung 18x18 DVD+RW (Black) Last edited by RoveWolf; 12-28-2006 at 05:00 PM.

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