Installation Problem

SAAER45 · 01-15-2007, 04:33 AM

I just bought a Sound-Blaster X-Fi Extreme sound card and am having some trouble installing it. Once I put it in the PCI slot, Windows automatically recognized that it was there because it prompted me with an "Install New Hardware" message. The first time I ignored that and installed from the CD like the box recommends. After the drivers are installed and updated, there is no sound and "Sound and Audio Devices" from the Control Panel says that it detects no Audio device. The sound card shows up in the device manager, but even after I had installed the drivers from the CD it says no drivers are installed. After this didn't work, I system restored the computer to start again. This time, I followed the "Install New Hardware" prompt windows gives and after it tries to read the CD, it gives a message:

Cannot Start Hardware
There was a problem installing the hardware:
Sound Blaster X-Fi Extreme Audio
The drivers for the device are not installed (Code 28)

Any ideas what I am doing wrong and how I can remedy the situation?

PC eye · 01-15-2007, 04:44 AM

First you never should have bothered using a restore point. When you right click on the MyComputer icon seen on the desktop you choose the hardware button to enter the device manager. Scroll down to the "Sound, Video, and Game Controllers" section and right click on the Creative item there. Or locate the "other devices" section and right click to choose the update driver option.

From there you browse the cd and look for the audio\drivers folder and click on the driver listed there. Windows will then copy and install the needed drivers off of the installation disk. You will probably have to reboot afterwards to see the drivers made active. The default Windows startup sound should be heard then. From there you can try reinstalling the software package.

JuggaloKillaz · 01-15-2007, 10:21 PM

what components are you running on your PC? I bought the exact same card a week ago. do you run a DFI Lanparty?

01-15-2007, 04:33 AM	#1 (permalink)
SAAER45 Diamond Member Join Date: Aug 2005 Location: Boston, MA Posts: 1,161	Installation Problem I just bought a Sound-Blaster X-Fi Extreme sound card and am having some trouble installing it. Once I put it in the PCI slot, Windows automatically recognized that it was there because it prompted me with an "Install New Hardware" message. The first time I ignored that and installed from the CD like the box recommends. After the drivers are installed and updated, there is no sound and "Sound and Audio Devices" from the Control Panel says that it detects no Audio device. The sound card shows up in the device manager, but even after I had installed the drivers from the CD it says no drivers are installed. After this didn't work, I system restored the computer to start again. This time, I followed the "Install New Hardware" prompt windows gives and after it tries to read the CD, it gives a message: Cannot Start Hardware There was a problem installing the hardware: Sound Blaster X-Fi Extreme Audio The drivers for the device are not installed (Code 28) Any ideas what I am doing wrong and how I can remedy the situation? __________________ One has not only a legal, but a moral responsibility to obey just laws. Conversely, one has a moral responsibility to disobey unjust laws. - Dr. Martin Luther King Jr.

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01-15-2007, 04:44 AM	#2 (permalink)
PC eye Diamond Member Join Date: Apr 2006 Location: Inside a pc Posts: 19,730	First you never should have bothered using a restore point. When you right click on the MyComputer icon seen on the desktop you choose the hardware button to enter the device manager. Scroll down to the "Sound, Video, and Game Controllers" section and right click on the Creative item there. Or locate the "other devices" section and right click to choose the update driver option. From there you browse the cd and look for the audio\drivers folder and click on the driver listed there. Windows will then copy and install the needed drivers off of the installation disk. You will probably have to reboot afterwards to see the drivers made active. The default Windows startup sound should be heard then. From there you can try reinstalling the software package.

01-15-2007, 10:21 PM	#3 (permalink)
JuggaloKillaz Silver Member Join Date: Oct 2006 Location: On earth Posts: 163	what components are you running on your PC? I bought the exact same card a week ago. do you run a DFI Lanparty?