Customer Service @ eMachines

sloojoe · 01-20-2007, 08:12 PM

So I was helping my buddy fix his computer. He lost his restore CD, so we called eMachines to send another one. By the way, it costs $20. We get it and it doesn't work. His computer will not boot to the cd. So i put it in mine and try it. no success. we call emachines and the lady tells us that our hard drives it dead. we should take it to best buy or circuit city, have them run a disk check and then says, don't let them sell you another one, it will be cheaper to buy off of us. i hang up and call back, they are going to send me a new cd.

how funny is that, my hd is dead b/c it the cd wont boot.

nffc10 · 01-20-2007, 09:09 PM

Did you change the boot order in the bios?

kobaj · 01-20-2007, 10:39 PM

Really? I called up emachines maybe, 4-5 months ago asking what was wrong with my restore dvd. The guy was very helpful, said to do a bunch of stuff in the bios (which I had already done, but whatever) and that if it didnt work I just had to call back for another dvd for free. He also gave me a windows cd key (it was just a network one, but still) for free.

Eventualy I got it working. (I had to change the display type to vga in order to bypass the networking part of the install...) So I never called the guy back.

When you called them, did you say yes or no to already under warranty? I wasnt (by a week, ugh) but I said I was anyway.

01-20-2007, 08:12 PM	#1 (permalink)
sloojoe Bronze Member Join Date: Dec 2006 Location: PA Posts: 25	Customer Service @ eMachines So I was helping my buddy fix his computer. He lost his restore CD, so we called eMachines to send another one. By the way, it costs $20. We get it and it doesn't work. His computer will not boot to the cd. So i put it in mine and try it. no success. we call emachines and the lady tells us that our hard drives it dead. we should take it to best buy or circuit city, have them run a disk check and then says, don't let them sell you another one, it will be cheaper to buy off of us. i hang up and call back, they are going to send me a new cd. how funny is that, my hd is dead b/c it the cd wont boot. __________________ joe

01-20-2007, 09:09 PM	#2 (permalink)
nffc10 Diamond Member Join Date: Oct 2006 Location: Nottingham Age: 17 Posts: 1,630	Did you change the boot order in the bios? __________________ Amd Athlon 64 X2 6000+ @ 3.31GHz Asrock AM2NF3 VSTA 2gb Corsair XMS2 PC5400 Sapphire X800XL 256MB AGP 80GB Maxtor Hard Drive OCZ StealthXtreme 600W PSU Pictures - 1 2 3

01-20-2007, 10:39 PM	#3 (permalink)
kobaj Diamond Member Join Date: Jan 2005 Posts: 2,046	Really? I called up emachines maybe, 4-5 months ago asking what was wrong with my restore dvd. The guy was very helpful, said to do a bunch of stuff in the bios (which I had already done, but whatever) and that if it didnt work I just had to call back for another dvd for free. He also gave me a windows cd key (it was just a network one, but still) for free. Eventualy I got it working. (I had to change the display type to vga in order to bypass the networking part of the install...) So I never called the guy back. When you called them, did you say yes or no to already under warranty? I wasnt (by a week, ugh) but I said I was anyway. __________________ My blackmesa signature went byebye. My site My sigThanks Kornowski for ava and sig.

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