Mysterious Sound Problem

PartySized · 04-13-2007, 07:23 AM

I don't get any sound output from certain applications.

-I don't get any Window XP OS sound prompts. The Sound Scheme doesn't give any sound output.
-I don't get any sound When playing online media that uses Adobe Flash Player.

However...
-.mp3 files, and the like, do work; I get sound output.
-Streaming video that uses Windows Media Player does give sound output.

Specs:
Windows XP Professional (SP2 installed)
200 GB Maxtor 6L200M0 HD
P4M800PRO-M Motherboard by ECS Elitegroup
Intel Pentium CPU 2.80GHz
2.79 GHz, 1.00 GB RAM

My sound card is part of my motherboard; it's a Realtek AC'97 Audio for VIA Audio COntroller. I assumed it was the problem, so I went out and installed another sound card (Diamond Multimedia XS 7.1); but despite the change, my sound problem still stayed the same. I've uninstalled the new soundcard, and I'm back to square one.

So any suggestions would be EXTREMELY helpful and appreciated.

-PartySized

PC eye · 04-13-2007, 08:19 AM

Did you disable the onboard sound while the new card was in? If you didn't you can expect problems right away. That will clash with the expansion card added in.

PartySized · 04-13-2007, 08:45 AM

If you mean by going to Device Manager and uninstalling the Realtek Ac'97 first (under Sound, Video, and Game Controllers), then yeah.

PC eye · 04-13-2007, 09:11 AM

First I wouldn't to forget to say a Welcome to the Computer Forum! Official Welcome Thread and just a reminder given to all new members to review the Forum Rules

Besides uninstalling those leaving a yellow mark next to a new item under "other devices" there or still under the "Sound, Video, and Game Controllers" section you also have to go into the bios setup and disable the onboard there too. A good number of people seem to have been seeing headaches with the Realtek "AC 97" chip for various reasons. This will also show whether or not the new card is good!

PartySized · 04-13-2007, 09:43 AM

Thanks for the welcome, and could you point the way towards the 'bios setup,' I'm still a bit of a newb when it comes computer maintenance.

PC eye · 04-13-2007, 09:31 PM

The bios setup is entered when the first post screen comes up after you turn the power on. On most systems the "DEL" key will bring you right into the first bios screen where you use the left and right arrow keys to move back and forth.The user manual that came with the board or prebuilt system if it's not a custom built case will guide you through. Usually the option to enable or disable the onboard sound is found in the advanced chipset or advanced section.

Once you browse through these areas and find this press the enter/return to bring the menu on that. You then simply switch the setting there to the disable or off and press the "ESC" key to leave that and again to leave that section. From there you can browse a little more to get familiar with the different sections and other options(don't change anything unless...?) or exit the bios by pressing the F10 key or going to the last area and choosing the "exit and save" option to preserve the change made and restart the system then.

Since Windows hasn't loaded up quite yet it doesn't hurt already having the new card installed at that time. Once Windows comes up with the card in the usual new hardware found wizard will come up first. I usually close that out and run the software installer after since you will have to restart the system to see the installation finished and drvers load up.

xBoom · 04-14-2007, 11:53 AM

If you've done everything that you could but it doesn't work, try reinstalling XP. Don't format/erase the hard disk because you will lose all the data on the HDD.

Genuine XP only:
And don't forget to install the latest updates from Windows Update.
(Wndows Update fixed the problem for me that caused Battlefield 2/2142 (RendDX9.dll) to crash while launching.)

PC eye · 04-15-2007, 12:54 AM

Quite a few people have had problems with that particular chipset for onboard sound when gaming. You should even need to reinstall Windows when simply removing the onboard and disabling that should see the card work out for you. If anything you can remove any updates that you think are causing a problem in the add/remove prigrams.

The error message seeing "RendDX9.dll" is a driver in the game itself. You wouldn't reinstall Windows when the game could need to be reinstalled. That would be lame!

04-13-2007, 07:23 AM	#1 (permalink)
PartySized New Member Join Date: Apr 2007 Posts: 3	Mysterious Sound Problem I don't get any sound output from certain applications. -I don't get any Window XP OS sound prompts. The Sound Scheme doesn't give any sound output. -I don't get any sound When playing online media that uses Adobe Flash Player. However... -.mp3 files, and the like, do work; I get sound output. -Streaming video that uses Windows Media Player does give sound output. Specs: Windows XP Professional (SP2 installed) 200 GB Maxtor 6L200M0 HD P4M800PRO-M Motherboard by ECS Elitegroup Intel Pentium CPU 2.80GHz 2.79 GHz, 1.00 GB RAM My sound card is part of my motherboard; it's a Realtek AC'97 Audio for VIA Audio COntroller. I assumed it was the problem, so I went out and installed another sound card (Diamond Multimedia XS 7.1); but despite the change, my sound problem still stayed the same. I've uninstalled the new soundcard, and I'm back to square one. So any suggestions would be EXTREMELY helpful and appreciated. -PartySized

04-13-2007, 08:19 AM	#2 (permalink)
PC eye Diamond Member Join Date: Apr 2006 Location: Inside a pc Posts: 19,279	Did you disable the onboard sound while the new card was in? If you didn't you can expect problems right away. That will clash with the expansion card added in. __________________ Turning the Tongue into a Device Controller http://abcnews.go.com/Technology/Sma...ory?id=5647175 Is EBay going out of the Auction Business? http://abcnews.go.com/Business/story?id=5626840&page=1

04-13-2007, 09:11 AM	#4 (permalink)
PC eye Diamond Member Join Date: Apr 2006 Location: Inside a pc Posts: 19,279	First I wouldn't to forget to say a Welcome to the Computer Forum! Official Welcome Thread and just a reminder given to all new members to review the Forum Rules Besides uninstalling those leaving a yellow mark next to a new item under "other devices" there or still under the "Sound, Video, and Game Controllers" section you also have to go into the bios setup and disable the onboard there too. A good number of people seem to have been seeing headaches with the Realtek "AC 97" chip for various reasons. This will also show whether or not the new card is good! __________________ Turning the Tongue into a Device Controller http://abcnews.go.com/Technology/Sma...ory?id=5647175 Is EBay going out of the Auction Business? http://abcnews.go.com/Business/story?id=5626840&page=1

04-13-2007, 09:31 PM	#6 (permalink)
PC eye Diamond Member Join Date: Apr 2006 Location: Inside a pc Posts: 19,279	The bios setup is entered when the first post screen comes up after you turn the power on. On most systems the "DEL" key will bring you right into the first bios screen where you use the left and right arrow keys to move back and forth.The user manual that came with the board or prebuilt system if it's not a custom built case will guide you through. Usually the option to enable or disable the onboard sound is found in the advanced chipset or advanced section. Once you browse through these areas and find this press the enter/return to bring the menu on that. You then simply switch the setting there to the disable or off and press the "ESC" key to leave that and again to leave that section. From there you can browse a little more to get familiar with the different sections and other options(don't change anything unless...?) or exit the bios by pressing the F10 key or going to the last area and choosing the "exit and save" option to preserve the change made and restart the system then. Since Windows hasn't loaded up quite yet it doesn't hurt already having the new card installed at that time. Once Windows comes up with the card in the usual new hardware found wizard will come up first. I usually close that out and run the software installer after since you will have to restart the system to see the installation finished and drvers load up. __________________ Turning the Tongue into a Device Controller http://abcnews.go.com/Technology/Sma...ory?id=5647175 Is EBay going out of the Auction Business? http://abcnews.go.com/Business/story?id=5626840&page=1

04-14-2007, 11:53 AM	#7 (permalink)
xBoom Silver Member Join Date: Aug 2006 Location: Malaysia Age: 14 Posts: 180	If you've done everything that you could but it doesn't work, try reinstalling XP. Don't format/erase the hard disk because you will lose all the data on the HDD. Genuine XP only: And don't forget to install the latest updates from Windows Update. (Wndows Update fixed the problem for me that caused Battlefield 2/2142 (RendDX9.dll) to crash while launching.) __________________ *My RIG: Intel P4 2.66GHz s478, Windows Vista Ultimate, Aztech DSL208U ADSL modem, SAMSUNG DVD multi recorder Super-Writemaster 18X, NVIDIA GeForce 6200A 256MB AGP 8X, Kingston 1.25GB DDR333, Western Digital 40GB 7.2k RPM IDE, Unnamed 400W with 12v @ 15A, ViewSonic 17" Widescreen LCD monitor (VA1703wb)*, Western Digital 80GB 7.2k RPM IDE.

04-13-2007, 08:45 AM	#3 (permalink)
PartySized New Member Join Date: Apr 2007 Posts: 3	If you mean by going to Device Manager and uninstalling the Realtek Ac'97 first (under Sound, Video, and Game Controllers), then yeah.

04-13-2007, 09:43 AM	#5 (permalink)
PartySized New Member Join Date: Apr 2007 Posts: 3	Thanks for the welcome, and could you point the way towards the 'bios setup,' I'm still a bit of a newb when it comes computer maintenance.

04-15-2007, 12:54 AM	#8 (permalink)
PC eye Diamond Member Join Date: Apr 2006 Location: Inside a pc Posts: 19,279	Quite a few people have had problems with that particular chipset for onboard sound when gaming. You should even need to reinstall Windows when simply removing the onboard and disabling that should see the card work out for you. If anything you can remove any updates that you think are causing a problem in the add/remove prigrams. The error message seeing "RendDX9.dll" is a driver in the game itself. You wouldn't reinstall Windows when the game could need to be reinstalled. That would be lame! __________________ Turning the Tongue into a Device Controller http://abcnews.go.com/Technology/Sma...ory?id=5647175 Is EBay going out of the Auction Business? http://abcnews.go.com/Business/story?id=5626840&page=1

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