Yep, and tell them of your problem. They should help like no1 else could...unless, of course you want to run deactivated version...which is illegal and it's called piracy, and that's why u can't use it.
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dznutz:
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a firewall is like a gate. it keeps the bad people out and the dog in but it's not fool proof. but lets say you download and run an infected program. that will be like letting in a "friend." if it's infected you run that program you can get malware. that's like a friend raping your family and stealing your money.
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