If you went through all that with their support staff and still aren't getting anywhere that kind of brings you back to the rma situation all over again. Being a new board it's an annoyance and shipping charges as well as time there.
I ran into that on the recent build here where the board simply quit after 3 days. Join the club! That would be the best option would be seeing it returned since a 500w supply is adequate for simply running most builds to start with. What model is the board there?
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