PC Hobbyist

I live in Europe and my family lives in the U.S. For the last couple of years, we have used Live Messenger's remote desktop capabilities so that I can help fix whatever pc problems my family has. They recently switched to Verizon Fios and ever since then, I cannot connect to their desktop. I am assuming it has to do with ports not being open in their new router.

Now, my questions:

1. Anyone know how to change their router so I can connect to them?
2. If I use VNC instead of Live Messenger, will I still have the same problem connecting?
3. If I use the free version of VNC, does my family need to have VNC installed also, or can it be done through the Java viewer of VNC?

Thanks for any input.

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Jabes

what brand router do they have?

andy faith

port 3389 needs to be open for remote desktop and vnc again 5900 or 5800. Not sure if you need to have it installed on the host machine, you do for 5900 but not sure about 5800

PC Hobbyist

Thanks, I'll check into that next time I talk to them. Hopefully I can walk them through it over the phone. It might be a bit tricky, since I don't know what their router interface looks like.
Thanks again. BTW, I just responded to your other post about remote screen - and sorry, but you might see that I'm a bit confused on what you are trying to do. Maybe it's just too late and I need to hit the sack.

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brian

logmein.com

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formerly brianmay27
Main laptop: hp dv9005us | turion 64 X2 1.6 ghz | 3 GB ram | Vista ultimate | 240 GB HD
First build: pentium e2160 3.2 GHz | gigabyte GA-P35-DS3L | 2.5 GB ram | 160GB HD
If you can see this, you have WAY TOO much time on your hand. Or you're a mod going through my sig. But if you do, copy and past this in your sig.

Jabes

yea thats a good option but if they don't know much about computers then it might be hard for them