I'm confused. Before this problem I had two account show up. One is called Frank(computer admisistrator) and the other is called Guest(guest account is on). Yesterday when I asked for help, someone suggested I make a new account and see if that we make the computer work properly but it made no difference. So now I have a third account called Problem Correction(computer admisistrator). So, in other words, I think I have already provided what you have asked for above. By the way, should I just delete that new account since it did not do any good. Thanks again.
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