His system is likely infected, it would be a good idea for him to post a log here.
Please download
Malwarebytes' Anti-Malware to your desktop.
- Double-click mbam-setup.exe and follow the prompts to install the program.
- At the end, be sure a checkmark is placed next to
- Update Malwarebytes' Anti-Malware
- and Launch Malwarebytes' Anti-Malware
- then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select Perform full scan, then click Scan.
- When the scan is complete, click OK, then Show Results to view the results.
- Be sure that everything is checked, and click Remove Selected.
- When completed, a log will open in Notepad. please copy and paste the log into your next reply
- If you accidently close it, the log file is saved here and will be named like this:
- C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
Please click on
Start -> Search. Search for
HolyBible.chm. If it's found please go to
http://www.virustotal.com/ and upload the file for analysis.
Allow the file to be scanned, and then please copy and paste the results here for me to see.
If that scanner is busy, please use this one:
http://virusscan.jotti.org
__________________
CPU: Core 2 Duo E6600 / MOBO: Gigabyte 965P-DS3 / GPU: Gigabyte HD4870
RAM: 2GB G.Skill F2-6400CL4D-2GBPK / HDD: 2TB Total HDD / PSU: Antec NeoPower 480W
Cheap PSUs - 2% of system costs, responsible for 28% of system deaths
As Sealed Stick was removed, lost or damaged, it shall be out of warranty validity.
- The "Warranty void if removed" sticker on numerous CoolerMaster PSUs.