HP G72-26 notebook "windows update cannot currently check for updates"

irishluck

Member

• Oct 9, 2015

• #1

SO im getting this error on a friends computer and I cant seem to get it fixed.

Ive done the "fixes" that i found online including using windows fix tool.
Also went in and stopped the program from loading, deleting the software distribution folder, and then reloading the .dll files in cmd and still nothing

Im at kind of a lost here on what I can do next and why I cant get windows update to work?

 

johnb35

Administrator

Staff member

• Oct 9, 2015

• #2

1. Run windows update troubleshooter - Providing its windows 7, let me know what OS its running - http://windows.microsoft.com/en-us/windows7/open-the-windows-update-troubleshooter
2. Download Windows Repair All in One and run the windows update fix. - http://www.bleepingcomputer.com/download/windows-repair-all-in-one/dl/265/

 

irishluck

Member

• Oct 9, 2015

• #3

It is windows 7 home premium, sorry forgot to mention that.

I did run the windows update troubleshooter but did not try to 2nd thing you listed. Let me try that real quick and will be back with ya

Edit: Also when I did run the windows update troubleshooter, it said it fixed two things. But still wouldnt work

 

irishluck

Member

• Oct 9, 2015

• #4

so far the All in one program has detected 347 problems found with the packages files.

 

johnb35

Administrator

Staff member

• Oct 9, 2015

• #5

I have a feeling you downloaded something else. I'll post images of the steps you need to take when I get home.

 

Okedokey

Well-Known Member

• Oct 9, 2015

• #6

Delete everything from Windows/Software Distribution/Downloads and try again.

 

johnb35

Administrator

Staff member

• Oct 10, 2015

• #7

Here is what the program looks like when opening.

1. Open the program click on the repairs tab up top.
2. click on open repairs on the bottom
3. Only have #17 checked for repair window update then click on start repairs on the right.

 

irishluck

Member

• Oct 11, 2015

• #8

Okedokey said:

Delete everything from Windows/Software Distribution/Downloads and try again.

Click to expand...

I already tried this fix and it didnt work.

johnb35 said:

Here is what the program looks like when opening.

1. Open the program click on the repairs tab up top.
2. click on open repairs on the bottom
3. Only have #17 checked for repair window update then click on start repairs on the right.

View attachment 6507 View attachment 6508 View attachment 6509 View attachment 6510

Click to expand...

I ran that whole program and it still didn't work.

 

irishluck

Member

• Oct 16, 2015

• #9

So does anyone have any input on what else this could be here?

 

johnb35

Administrator

Staff member

• Oct 16, 2015

• #10

Fresh install time I think.

 

beers

Moderator

Staff member

• Oct 16, 2015

• #11

Is the clock correct?

 

johnb35

Administrator

Staff member

• Oct 16, 2015

• #12

beers said:

Is the clock correct?

Click to expand...

He would have more issues if the date and time was off.

 

beers

Moderator

Staff member

• Oct 16, 2015

• #13

johnb35 said:

He would have more issues if the date and time was off.

Click to expand...

Ah, wasn't sure since he was diagnosing someone else's computers. All of the HTTPS cert errors would drive me insane too, but a lot of people just click next/accept

 

irishluck

Member

• Oct 16, 2015

• #14

Yea thats what Im thinking. Have done everything on the computer that I can think of to fix the issue.

So backup and nuke it!