Did Malware or Hacker Infect My Entire Household - Need Help

atrueidiot

New Member
Hi,

I'm a true idiot. Let's get that out of the way. I really messed up with my computer security and there's no other way of putting it than to say that I'm a true idiot.

Putting aside my stupid actions, which I will describe below, I wish to ask knowledgeable and trained people for help in securing my home network, computers, and devices and have a slew of questions I'd like to ask on the topic and my specific situation generally. This is going to be kind of long, so I hope you'll be patient with me and realize I really do badly need help.

BACKGROUND INFO. I: I live at home with my parents and younger sister. We have Verizon Fios internet. My sister and I both own laptops. My parents own an iPAD. Parents don't have anti-virus (b/c they think you don't need it for Apple products), but my sister and I do.

A couple of months ago, I visited a porn site that's been known to be a cesspool of malware infected videos. I am a true idiot. Very shortly after visiting that website, my computer started running more slowly. It started off with minor decreases in speed to being totally inoperable practically. Like if I started it up right now and tried to watch a YouTube video, it would probably take 5-8 minutes (minimum) to load a video, whereas before my porn site visit a YouTube video would load and start playing at normal speed within seconds. And if I tried to play a 10 minute video, it would likely take 20-30 minutes (minimum) to fully play through the entire thing with frequent pauses throughout. Web surfing also takes forever to load pages.

Additionally, I've noticed weird stuff at the bottom left corner of my Chrome browser that wasn't there before. Every time I go to a new webpage, it will say "waiting for ______________" and list any number of weird names that aren't the target website. Often there will be 5 or more weird names that are toggled through.

Shortly after I noticed my computer slowing down, my sister's and parent's computers also had the same issue. My parent's iPAD doesn't seem to show as much decrease in speed, but there is noticeable decrease. My sister's laptop also has shown speed issues, although maybe not as bad as mine. Also, her email keeps sending out junk mail to people (me and others have noticed it and told her about it).

BACKGROUND INFO. II: My porn site visit took place in August. However, prior to that back in May, we had a power outage that caused our Verizon Fios router to reset to factory default settings. That meant it went back to a generic login name and password (that I've been told is easily searchable and cracked). Being the ultimate idiot, I did not change the settings after the outage to a more secure and personalized login name and password.

I literally only did so a few days ago after it was clear my laptop had a virus/trojan/hacker or whatever.

Therefore, anyone could have potentially hacked our network from May until late September. And remember that I also visited that porn site in August.

Why did I not change the Verizon Fios router default settings to a personalized one after the outage? I literally forgot and no one else in my family is very computer literate either. I'm the only one who knew to change things in the first place. I just gave my parents and sister the default factory settings name and password like a true idiot!

PROBLEM: Obviously, something is wrong with our computers in our house. They are slowed down and mine is super freaking slow.

I fear we may have been hacked via our router and/or had a virus/malware spread from my computer to the others, due to an infection from that porn site.

QUESTIONS I NEED ANSWERED:

1.) What process should I use to secure our household computers and network?

2.) What actually happened? Is it possible that a hacker got our router name and password and then screwed around with our computers by installing malware on them?

Or, could my porn site visit have infected my personal computer with malware and then from being on the same network as my family members the malware spread to them as well? I don't see how it could have spread to my parents' computer if solely from something like email, because I don't email or connect with them in any way online. I do email back and forth with my sister, so that's a pathway of infecting her. I asked her and she also literally never emails or contacts our parents online either. Instead, she'll just walk up to them in real life and say whatever she needs to say. Anyhow, I'm still curious what happened, because it seems everyone got affected in the house.

Avast Internet Security and Malware Bytes (free version) both came back negative when I ran virus searches.

3.) Our devices connected to WiFi were: 2 laptops, 1 iPAD, 1 printer, 2 chromecast units, and the Verizon Fios router itself.

Is it possible for malware to infect things like a printer, chromecast, or even a internet router themselves? I know malware usually infects computers, but what about other stuff that has WiFi and is on the same network? Can these devices be infected and actually contain the malware too. If so, would I have to throw them away and buy like a new router, new printer, and new chromecast units?

4.) I think I might have seen the mouse arrow on my laptop move a few times on its own and click the webcam button on my desktop. I say I think, because it seemed to happen at lightning speed and I wasn't 100% sure. If this did happen, would that mean some person actually turned on my laptop webcam? Should I call the FBI, police, etc.? That part freaked me out.

5.) Do I need to wipe, reformat, or whatever it's called both laptops and iPAD in the house to be safe? As I said above, we came back empty with an AV and Malware Bytes search. So, I can't even target malware to wipe if I wanted to and it existed.

If a complete wipe, reformat, etc. is needed, how do you do it? Never done it before.

6.) I have 1 friend and an aunt who also came by our house to use our network before, since May. Should I tell them about the issues we've had?

7.) Should I tell everyone not to email me or send me social media, because I might have a malware infection? If so, would that literally be on everything like email, Twitter, Facebook, and Instagram, where I (and family members) have accounts? Could our possible computer malware transfer onto stuff like that when we use online communications/social media?

If I am missing anything else that's important, I welcome anyone and everyone to tell me and teach me. I am not the most computer literate person out there and that is why I am here.

I shall reiterate that I am a true idiot on this matter. I feel I let my family and myself down with my actions. I just want to understand, fix things, and make sure this never happens again in the future. Thank you all very much for your time and your help.
 

voyagerfan99

Master of Turning Things Off and Back On Again
Staff member
I skimmed your post because it is so long and full of excess information, so if I skipped something or got something wrong, my apologies.

1.) What process should I use to secure our household computers and network?
For your laptop issues, I would go through this thread and run the requested applications and post the logs back in this thread. It wouldn't hurt to run them on your sisters laptop as well. We'll handle one at a time though, just so it doesn't get confusing.
http://www.computerforum.com/threads/please-read-before-requesting-malware-removal-help.224967/


My parents own an iPAD. Parents don't have anti-virus (b/c they think you don't need it for Apple products)
You don't need antivirus on an iPad.

Why did I not change the Verizon Fios router default settings to a personalized one after the outage?
What does this mean exactly? You kept the default SSID and password? Or you left the management admin and password default? Unless someone connects to your network, they can't just log into the modem/router.

Also, her email keeps sending out junk mail to people (me and others have noticed it and told her about it).
Who does she have for email?

2.) What actually happened? Is it possible that a hacker got our router name and password and then screwed around with our computers by installing malware on them?
Unlikely. Normally malware is distributed through popups and bad emails.

Is it possible for malware to infect things like a printer, chromecast, or even a internet router themselves?
Also unlikely.

4.) I think I might have seen the mouse arrow on my laptop move a few times on its own and click the webcam button on my desktop. I say I think, because it seemed to happen at lightning speed and I wasn't 100% sure. If this did happen, would that mean some person actually turned on my laptop webcam?
Unless you see some remote access software installed like GoToAssist, LogMeIn, or Teamviewer, no.

Should I call the FBI, police, etc.? That part freaked me out.
They won't do anything.

5.) Do I need to wipe, reformat, or whatever it's called both laptops and iPAD in the house to be safe?
That's a bit extreme but you could do that. Why do you think the iPad is infected? Is it operating slow on anything other than the internet?

6.) I have 1 friend and an aunt who also came by our house to use our network before, since May. Should I tell them about the issues we've had?
You're quite paranoid.

7.) Should I tell everyone not to email me or send me social media, because I might have a malware infection?
No. Any malware on your machine isn't going to do anything with that.
 
unlikely you have been hacked, most hacking is done via emails or phone call's even, they want your Paypal account details more often than not, its not that easy to give away just visiting a porn site, what happens is they send you an email saying that you have just made a purchase from some random place and have just paid for something with your PayPal account, then have a disclaimer at the bottom saying if you wish to cancel your order please follow the link below they give you in the email.

Of course you know that you have not just been and purchased something with PayPal, but thats there entire point, they want you to think "shit" whats this transaction just been made with my PayPal account, but what they really want you to do is click there link in the email, which will take you to an exact replicate website the PayPal log-on screen, except its not the real PayPal, only some online for of theres which they want you to fill in with your PayPal log in details, but if you are stupid enough to fill there fake form in with your PayPal lon-in details, then you have just gave them your PayPal account.

And if you ever take the piss and go one step passed that stage it just gets better, I did this once just filling out the form with fake details, so instead of using my real account details, I just put in something like "[email protected]" as my email address, and then entered something like "gofuckyourself" as the password, just to complete the form, then it get really funny as they try to rip off your entire identity and and bank details in addition. It loads up still on there dodgy site which they have made to look like your logged into PayPal, only you have this huge "WARNING" displayed telling you that there may have been a security issue with your account, which may seem believable since you have just responded to a email telling you about a purchase you did not make, so if you have believed them up to this point and give them your PayPal account, which they will already have assuming you used your real details to complete there log-on screen, but anyway it wants you to "click here" again to resolve this security issue with your PayPal account, and what it wants from you in order to do this is for you to complete another security form, your the impression they are trying to make that your are verifying your identity with PayPal, and its want every your name, DOB, address, phone number, bank and card details, even wants mum's maiden name, place of birth everything, even wants you to scan and send copies of things like your passport, drivers license, everything seriously is one big piss take of a ton of information it wants you to give them, so I just filled it all in fake again and sent them some porn pictures as scanned copies of my passport and drivers licence. yea anyway so clicking a few porn links on a website will at worse give you a lite virus that any decent antivirus software will crush in second before it even reaches your PC, or some malware. which again is easy to defend against with the right software. You have to go really out of the way to give hackers what they really want like falling for the scenario above.

The other scam is the phone one where they try and take remote access of your PC, but you have to actually invite them to do in and install some software for them to allow them access, they do this one by phoning you up telling you they are calling on behalf of MIcrosoft and they have noticed a problem with your operating system or Microsoft account which they want to help you fix, its quite funny yo keep those guys going to for as long as possible before, its like a game see if you can keep them on the phone as long as possible before they realise you are just leading them down piss lane. So I just turn round and say something like "hello, thanks for getting back to me so soon, I contacted your support just earlier today about this problem with my PC which I want you to help me fix" then let them start guiding you on what they want you to do under there false pretence they are helping you fix your computer somehow, and they are very happy at this point thinking they have hit the jackpot with a caller who has a real issue they want fixing and is exacting a response from MS. so they I just let them have there say and let them give me there instructions, but make it out like I'm the most in-computer literate person alive, and don't know how to do anything they are saying forcing then to explain and re-explain everything because you are simply that dumb you can't understand to follow there simple instructions, then after ages of then trying to explain what they want you to do so they can hack your PC, I finally start to make them think its finally getting though and that I am actually following their instruction like its about to work out for them, only then to come out with something, "god dam the PC just locked up and crashed again, see this been why I contacted Microsoft in the first place and was waiting for there response, or so I have them believe, so then you make then wait another eternity for you, making out your having to restart your PC, and making them believe that there really is an issue still, so they still think your easy game, so they wait on for you to reboot even though your making out to them your PC is running so bad its taking ages, serious you can hit them for another 15 - 20 mins of time wasting just making them think your PC is that bad that's how long it takes, then let them give you there instructions again form the start the retarded way again, only to hit them again with another computer crashed excuse, and see how many times you can repeat the process before the give up and hang up on you.
 

Punk

Moderator
Staff member
@atrueidiot , chill man. Take a deep breath. We don't know if you're infected at all although the junk mail your sister is sending is probably a malware. Might not even be from your website visit, clicking on some links on facebook gets you to pages infected with malware (although with most a-v and antimalware you'll be ok). Let's take this step by step.

Let's see if you're infected. As suggested by Voyagefan, do the following:

1.

Please download AdwCleaner by Xplode onto your Desktop.



•Please close all open programs and internet browsers.
•Double click on adwcleaner.exe to run the tool.
•Click on Scan.
•After the scan you will need to click on clean for it to delete the adware.
•Your computer will be rebooted automatically. A text file will open after the restart.
•Please post the content of that logfile in your reply.
•You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.

2.

Please download Junkware Removal Tool to your desktop.

•Shutdown your antivirus to avoid any conflicts.
•Very important that you run the tool in this manner:
Right-mouse click JRT.exe and select Run as administrator
Do NOT just double-click it.
•The tool will open and start scanning your system.
•Please be patient as this can take a while to complete.
•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
•Post the contents of JRT.txt in your next message.

3.

Please download Malwarebytes' Anti-Malware and save it to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version. Please keep updating until it says you have the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • A log will be saved automatically which you can access by clicking on the Logs tab within Malwarebytes' Anti-Malware

If for some reason Malwarebytes will not install or run please download and run Rkill.scr, Rkill.exe, or Rkill.com. If you are still having issues running rkill then try downloading these renamed versions of the same program.

EXPLORER.EXE
IEXPLORE.EXE
USERINIT.EXE
WINLOGON.EXE

But DO NOT reboot the system and then try installing or running Malwarebytes. If Rkill (which is a black box) appears and then disappears right away or you get a message saying rkill is infected, keep trying to run rkill until it over powers the infection and temporarily kills it. Once a log appears on the screen, you can try running malwarebytes or downloading other programs.

Please post the log that Malwarebytes displays on your screen.

4.

Download OTL to your Desktop


•Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
•Click on Minimal Output at the top
•Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
◦When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL. Just post the OTL.txt file in your reply.

Then post the logs from the following 4 programs.

1. Adwcleaner
2. Junkware removal tool
3. Malwarebytes
4. OTL

That will give us a good look at your infection if you have one.
 
Last edited:

atrueidiot

New Member
Hi,

I appreciate everyone's long (but very helpful) advice.

AN UPDATE


1.) I've researched some things and was told that the type of malware I may have had (one person said I could have had a trojan) would have potentially made it so that I could never be sure if my laptop was safe or not in the future. So, I chucked it and bought a new one last night.

2.) My sister is away at university, but will be back in the house over Thanksgiving. I've emailed her about the problem, but she already sort of knows something is wrong too from past laptop problems. She also bought a new laptop a few weeks ago and is using that one at school. I plan to only open her emails on a public computer at the library going forward until I know it's safe.

3.) My parents' iPAD is getting worse. When they watch videos - for example, YouTube - the visuals are blurry (whereas, before, it was very sharp and clear) and the speed is slow. Some videos on websites they go to won't even load or take so long to even start that they give up on it. It's starting to go down the path that my own laptop went. Mine started out with a noticeable decrease in speed to the point of being so slow it was pointless to even use.

Their iPAD is getting there. It feels depressing watching this happen.

4.) I was yelled at by my mom after I told her what happened. She's pretty upset

NEW QUESTIONS

I haven't connected my new laptop to the internet yet. I'm scared to do so and get hacked or catch malware from my parents' iPAD.

a.) If I want to change my router's password in a safe way, how would I do that if a hacker previously had our Verizon Fios' router password?

If some evil hacker had it and hacked us and could see everything we were doing, then wouldn't they know have seen that I changed my password and known what it was? If I change it again in the future, wouldn't they be able to see it at all times and thus continually hack me?

b.) I want to wipe/reinstall my parents iPAD to get rid of any virus/malware they might have on it. How do I do that?

https://support.apple.com/en-us/HT201252

This tutorial is for restoring an iPAD to default, factory settings.

https://support.apple.com/en-la/HT204904

This tutorial is for reinstalling macOS.

Are they the same? Similar? How are they different? Which one should I use if I have a virus/malware and want to just completely wipe the computer (like delete everything on it) and start over as if it was brand new? I want to erase everything that wasn't on there before using it and make it as if my parents just got it out of the box.

Also, would going to an Apple store and asking staff to do it work?

c.) If I used a flash drive on my old laptop and also played DVD movies and installed a printer's software with a CD, during the time I had the infection, could the malware/virus have transferred onto that flash drive, DVD, and CD too? If so, should I throw them out?

d.) If I have a new latop that's never been connected to our network, my parents iPAD is wiped and reinstalled (or whatever you call it) and is also virus/malware clean, and we safely change our router password,

Would that make it safe to compute at home again for me and every in the house?

Thanks from the idiot!
 
Last edited:

voyagerfan99

Master of Turning Things Off and Back On Again
Staff member
1.) I've researched some things and was told that the type of malware I may have had (one person said I could have had a trojan) would have potentially made it so that I could never be sure if my laptop was safe or not in the future. So, I chucked it and bought a new one last night.
The scans we suggested you run would have told us if you had a trojan, and we could have removed it. You went to the extreme and decided to spend money instead though.

2.) My sister is away at university, but will be back in the house over Thanksgiving. I've emailed her about the problem, but she already sort of knows something is wrong too from past laptop problems. She also bought a new laptop a few weeks ago and is using that one at school.
Also too extreme.

I plan to only open her emails on a public computer at the library going forward until I know it's safe.
I have no response for this....

3.) My parents' iPAD is getting worse. When they watch videos - for example, YouTube - the visuals are blurry (whereas, before, it was very sharp and clear) and the speed is slow. Some videos on websites they go to won't even load or take so long to even start that they give up on it. It's starting to go down the path that my own laptop went. Mine started out with a noticeable decrease in speed to the point of being so slow it was pointless to even use.

Their iPAD is getting there. It feels depressing watching this happen.
Blurry video is a hardware issue, not a software issue. But you can always try doing a factory restore on it to speed it back up.

I haven't connected my new laptop to the internet yet. I'm scared to do so and get hacked or catch malware from my parents' iPAD.
Not going to happen.

a.) If I want to change my router's password in a safe way, how would I do that if a hacker previously had our Verizon Fios' router password?
If you change the password they won't be able to access it again. Also as I said before because you didn't bother to answer, is it the admin password or the SSID password you did not change?

If some evil hacker
Okay stop right there. You're paranoid. Some no name hacker isn't going to just come after you. You're not big enough to matter. So as I said in my last post, you probably weren't even hacked. You just got infected on your laptop from viewing porn and the rest of the incidents were just coincidence.

b.) I want to wipe/reinstall my parents iPAD to get rid of any virus/malware they might have on it. How do I do that?
Go into settings and choose to factory restore. Or plug it into a computer and restore it with iTunes.

This tutorial is for reinstalling macOS.
Obviously not for an iPad as mobile devices run iOS and Apple laptops and desktops run MacOS.

Also, would going to an Apple store and asking staff to do it work?
If I worked at the genius bar I'd laugh at you if you had me restore your iPad.

c.) If I used a flash drive on my old laptop
Unlikely. Most viruses don't operate like that these days.

played DVD movies and installed a printer's software with a CD, during the time I had the infection, could the malware/virus have transferred onto that DVD, and CD too?
No because CD's and DVD's are finalized. Once they're burned, you can't add additional content to them.

d.) If I have a new latop that's never been connected to our network, my parents iPAD is wiped and reinstalled (or whatever you call it) and is also virus/malware clean, and we safely change our router password,
See my above question (again) about your router password.

from the idiot!
No kidding....
 

atrueidiot

New Member
You probably shouldn't work in customer service, voyagerfan99, with your mocking and arrogant attitude. Those traits actually would be

Plenty of people are computer illiterate (my non-English speaking, immigrant parents, included), but are highly successful in their occupations. For those with computer and technical skills in this department, that's cool and useful to society; and, maybe they should be thankful they have jobs, due to so many others not spending as much time or having the same interest in the same area to do all these things on their own.
 

voyagerfan99

Master of Turning Things Off and Back On Again
Staff member
You probably shouldn't work in customer service, voyagerfan99, with your mocking and arrogant attitude. Those traits actually would be
Go ahead and tell me this. I'm glad myself and @Punk spent time answering your post only for you to ignore everything we said and you just did whatever you wanted to instead.
 

Punk

Moderator
Staff member
You probably shouldn't work in customer service, voyagerfan99, with your mocking and arrogant attitude. Those traits actually would be

Plenty of people are computer illiterate (my non-English speaking, immigrant parents, included), but are highly successful in their occupations. For those with computer and technical skills in this department, that's cool and useful to society; and, maybe they should be thankful they have jobs, due to so many others not spending as much time or having the same interest in the same area to do all these things on their own.

Like Voyagerfan said, I stopped answering when I saw you didn't care about our help and just went your way. I can't imagine how funny the discussion must have been with your mom but if you had actually followed our steps, it would have been worthless to tell her as it would have been fixed in the end.
 

Lucisss30061

New Member
Why this guy can't short his question and make it simple
I have a very simple suggestion to solve everything
[del]BUY EVERYTHING NEW STOP USE THE OLD ONE EVEN THE PAYMENT ACCOUNT[/del]
Problem is not only about language.
 

voyagerfan99

Master of Turning Things Off and Back On Again
Staff member
Why this guy can't short his question and make it simple
I have a very simple suggestion to solve everything
[del]BUY EVERYTHING NEW STOP USE THE OLD ONE EVEN THE PAYMENT ACCOUNT[/del]
Problem is not only about language.
Says the new user that can't even use bbcode correctly......

As we said to him before, it's a waste to buy new when you can simply scan the hardware for issues and resolve them without spending anything other than OP's time.
 
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