Can't burn Acer system back-up to DVD's

Discussion in 'CD/DVD/Blu-ray Technology' started by ttomm46, Mar 18, 2012.

  1. ttomm46

    ttomm46 New Member

    Messages:
    178
    OK ,it will keep asking for a blank DVD R....over and over..if I try and use acer system back up..if i try and format it takes awhile and says Windows unable to complete format,,

    I can format a cd-rw but they don't have the capacity for the Acer system back up..using win 7 64 bit,,:eek:
     
  2. ttomm46

    ttomm46 New Member

    Messages:
    178
    So i was trying today..The burning to cd rw works but not dvd.-R..plays dvd's though:eek:
     
  3. MyCattMaxx

    MyCattMaxx New Member

    Messages:
    3,138
    I have a drive that would not play or recognize -R but would a +R.
    It finally quit recognizing any DVD so I replaced it.
    It still works with CD's just fine.
    Firmware updates didn't help.
     
  4. ttomm46

    ttomm46 New Member

    Messages:
    178
    I just called tech support in India and he said it only writes to CD-rw..and just plays DVD's..So much for acer recovery management writing to a DVD...Don't know why it's even installed:eek:
     
  5. ttomm46

    ttomm46 New Member

    Messages:
    178
    Well..here we go again....Indian tech support(PHONE VERSION) says i can only write to CD rw but not DVD..hers the specs please help cause i'm totally baffled now because I emailed and got a totally different response"
    "Tom, you can create recovery media on a CD/ DVD, if you opt to burn recovery media on a CD media then it may require 7-10 CD's however, iIf you use DVD then it only require 3-4 DVD's.

    I would suggest to use a different branded DVD+R or DVD-R to burn recovery media."



    Phone says only CD rw...You guys think I'm not confused?




    :confused:
    "
    Standard Memory 4 GB
    Maximum Memory 16 GB
    Memory Technology DDR3 SDRAM
    Memory Standard DDR3-1333/PC3-10600
    Number of Total Memory Slots 4
    Memory Card Reader Yes
    Storage

    Number of Hard Drives 1
    Total Hard Drive Capacity 500 GB
    Hard Drive Interface Serial ATA/300
    Hard Drive RPM 7200
    Optical Drive Type DVD-Writer
    Optical Media Supported DVD-RAM/±R/±RW
     
    Last edited: Mar 19, 2012
  6. MyCattMaxx

    MyCattMaxx New Member

    Messages:
    3,138
    What model computer and do you know the model number of the CD/DVD drive?
     
  7. ttomm46

    ttomm46 New Member

    Messages:
    178
    Model Computer Acer: M3470G

    CD/DVD drive is: HL-DT-ST DVDRAM GH70N SCSI CdR DVD/CD

    Tom:eek:

    this part confuses me because it sounds like i can copy to anything"
    "Optical Drive Type DVD-Writer
    Optical Media Supported DVD-RAM/±R/±RW"
    Last edited
     
  8. johnb35

    johnb35 Administrator Staff Member

    Messages:
    33,201
    Look on the front plate of the drive, it usually tells you what it will do. If it says dvd/cdrw then it only burns cd's. If it says dvdrw then it burns both.

    Plus, if this was bought in the last few years all drives will burn dvd's and cd's.
     
  9. ttomm46

    ttomm46 New Member

    Messages:
    178
    rw
    dvd-r dl dvd multi recorder compact disk re writeable

    just like that across the front
     
  10. MyCattMaxx

    MyCattMaxx New Member

    Messages:
    3,138
    That is a DVD burner. Have you tried a different brand of blank media?
    I looked up the model.
     
  11. ttomm46

    ttomm46 New Member

    Messages:
    178
    sao far i bought:eek: Memorex DVD-R 16X 4.7 GB...some brands don't work..I hope its not the write but it writes to CD rw fine:eek:
     
  12. johnb35

    johnb35 Administrator Staff Member

    Messages:
    33,201
    There are 2 lasers in each drive, one writes to cd's and the other one writes to dvd's. It's possible the one that writes to dvd's has went out. If this is a destkop pc then its really easy to buy a new drive and swap it out.
     
  13. cabinfever1977

    cabinfever1977 New Member

    Messages:
    565
    also maybe you could use a usb thumbdrive
     
  14. ttomm46

    ttomm46 New Member

    Messages:
    178
    something tells me the drive is ok and it must be the DVD brand...
    I swapped the computer out at walmart..same thing..I doubt the both had bad drives:eek::eek::eek::eek:
     
  15. ttomm46

    ttomm46 New Member

    Messages:
    178
    What really frost me is the fact i was told to send them the computer..i feel guilty for swapping it out at Walmart last night...ACER support is terrible:mad:
     
  16. ttomm46

    ttomm46 New Member

    Messages:
    178
    Well I itried the nero express that comes with the computer and was actually able to put files on the dvd after a couple of tries......some tech at staples said ditch the memorex on go for sony?:confused:
     

Share This Page