Cyberlink PowerDVD 10 won't play Blu-Ray films on TV

Origin Saint

Well-Known Member
I received Cyberlink PowerDVD 10 with my HP DV6 laptop pre-installed. It has worked fine until recently. I have used it multiple times to play Blu-Ray films through HDMI connection on two different televisions, One, being a Element 32" HDTV and the other being a Insignia 22" HDTV. I have watched multiple movies on these two TV's transferred from my laptop to the TV through a HDMI cable. Just yesterday I attempted to play Pitch Black on the Insignia 22" HDTV (Model Number: NS-L22Q-10A). I am 100% positive that this TV has HDCP, so there is no reason that this shouldn't work all of a sudden. I just recently tried updating to the newest patch version of Cyberlink PowerDVD 10, and re-tried, with no avail. I have also rolled my drivers back and updated them to the newest beta version multiple times and retried, also with no avail. I have also tried playing the film in cloned screen mode, as well as second screen only mode. When I use Cyberlink BD Adviser, I pass everything except for Video Connection Type, which says "Digital (Without HDCP)." When I attempt to play a Blu-Ray while it is plugged into the TV, Cyberlink gives me this message: "CyberLink PowerDVD is not able to play the protected content on your digital output device. Ensure your display device supports HDCP. - (Code = 0107)"

Here is a copy & paste of my BD Adviser logs:

Check Item BD Ready? Info
CPU : Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz Yes
__dwItemID=1001__ : szLibCPUName = Intel(R) Core(TM) i7-3630QM CPU @ 2.39GHz
__dwItemID=1002__ : dwLibClockRate = 2394
__dwItemID=1003__ : dwLibFamily = 6, dwLibModel=58, dwLibStepping=9
__dwItemID=1004__ : dwLibNumPhysicalProc = 8, dwLibNumCorePerPackage=8, dwLibNumLogicalPerCore=0
__dwItemID=1005__ : dwLibCorePerPackage = 8, dwLibTotalLogicals=16
__dwItemID=1006__ : szWMIName=Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz
__dwItemID=1007__ : szWMIManufacturer=GenuineIntel
__dwItemID=1008__ : dwWMIMaxClockSpeed=2401
__dwItemID=1009__ : bBatteryExist=1
__dwItemID=1010__ : szGuess=i7
GPU (Hardware acceleration) : NVIDIA GeForce GT 650M Yes
System Memory : 4096 MB Yes
Operating System : Windows 8 Yes
Operating System : Windows 8 Yes
Graphics Card : NVIDIA GeForce GT 650M Yes
__dwItemID=1301__ : Adapter Compatibility: NVIDIA
__dwItemID=1302__ : VideoProcessor: GeForce GT 650M
Graphics card video memory : 2048 MB
Graphics Card Driver : 9.18.13.2049 Yes
__dwItemID=1501__ : 2D Driver=9.18.13.2049
__dwItemID=1502__ : COPP=Yes
__dwItemID=1503__ : RGBOverlay=Yes
__dwItemID=1504__ : DEVICE=N/A
__dwItemID=1601__ : Driver 0:
__dwItemID=1602__ : [E:] hp BD CMB UJ160
__dwItemID=1603__ : eHCMDrvType=0x00046fc7
__dwItemID=1604__ : CDRom=1 DVDRom=1 BDRom=1 HDDVDRom=0
Blu-ray Disc Drive : [E:] hp BD CMB UJ160 Yes
Disc Drive : [E:] hp BD CMB UJ160 Yes
Software Player : PowerDVD 10.0.8.5108 Yes
Video Connection Type : Digital (without HDCP) No More Info
Player Capability for Bonus View : Yes Yes
Player Capability for BD Live : Yes Yes
Hardware Dual-Video Decoding Capability for H.264 : 1080p+1080p Yes
Hardware Dual-Video Decoding Capability for MPEG-2 : 1080p+1080p Yes
Hardware Dual-Video Decoding Capability for VC-1 : 1080p+1080p Yes
Network Capability : Yes Yes
Program version :
System language : 0409 ENU English English
Time : Wed Jul 24 18:55:38 2013
Computer : Notebook
System Name : MITCHS_DV6
Hardware Dual-Video Decoding Capability for MVC : Unknown Unknown More Info
3D Display : Unknown Unknown More Info
EDID:
EDID BYTES:
0x 00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F
------------------------------------------------
00 | 00 FF FF FF FF FF FF 00 30 E4 7F 03 00 00 00 00
10 | 00 15 01 04 90 22 13 78 02 25 B5 A1 59 59 9D 27
20 | 1C 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01
30 | 01 01 01 01 01 01 34 3A 80 20 71 38 2C 40 30 48
40 | 35 00 58 C2 10 00 00 18 CD 26 80 20 71 38 2C 40
50 | 30 48 35 00 58 C2 10 00 00 18 00 00 00 00 00 00
60 | 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 02
70 | 00 0A 3D FF 0A 3C 7D 26 1D 38 7D 00 00 00 00 AA
80 | 94 B2 18 00 A0 B2 18 00 00 80 00 00 00 00 41 11
90 | 00 00 41 11 00 00 41 11 B4 B2 18 00 A7 B7 5E 77
A0 | 00 00 01 00 00 00 00 00 00 00 00 00 00 00 00 00
B0 | 3B B3 A1 22 C0 B2 18 00 97 3B E9 76 00 00 41 11
C0 | D4 B2 18 00 98 5A 7E 0D 00 00 41 11 19 51 7E 0D
D0 | 00 00 00 00 10 B3 18 00 16 52 7E 0D 00 00 7C 0D
E0 | 00 00 00 00 5D 52 7E 0D C4 B3 18 00 24 B3 18 00
F0 | D0 F0 94 0C 01 00 00 00 E8 B2 18 00 DA BA 61 77
HDMI1.4 Capability:
NVIDIA GeForce GT 650M HDMI1.4 stereo: Unsupported
 

jamesd1981

Active Member
Is the blu-ray playback normal when not connected to an external screen ?

Have you been through the settings in your tv, it maybe some setting in your tv that is disabled etc.
 

Origin Saint

Well-Known Member
Yeah, the Blu-Rays play fine when I'm just playing them on my laptop screen not connected to anything. What would I be looking for on the TV that would make a difference? Thanks for the reply by the way, I wasn't expecting one lol.

EDIT: I just looked through the TVs' menu section. The only thing I noticed was that when I'm in the Settings section of the menus, there's options for Time, Menu Settings, Input Labels, but also one for Computer Settings, but it's grayed out. Perhaps because I'm not using a VGA cable?
 
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Origin Saint

Well-Known Member
To be honest, I haven't tried it on that one since this error has occurred, and I won't have access to that TV until next week. But the last time I used it on that TV it did work correctly.
 

jamesd1981

Active Member
Trying it on another screen would be the quickest way to eliminate any problem with the laptop itself, then you could concentrate on either the connection cable or the tv.

Another simple and quick test if you can not access another tv at the moment is to connect using a different connection like vga.
 

Origin Saint

Well-Known Member
I tried connecting it to the same TV using a VGA connection and CyberLink gave a warning/error and said "This content is only allowed on a digital output. Ensure your display device uses a DVI, HDMI or DisplayPort connector. - (Code = 0121)"

I'll try a different TV using the HDMI since VGA apparently isn't allowed.
 

Origin Saint

Well-Known Member
Just tried to play a movie with HDMI through a Panasonic 50" huge, old HDTV. And guess what? It magically works, although I can't really use that TV for my viewing purposes as it isn't mine and is in a different room than I would like to be to watch movies. Advice?

EDIT: On another note, why on Earth will the HDTV not play a Blu-Ray, when it has multiple times before? It's a HDTV, shouldn't it have HDCP by default if it has HDMI jacks installed?
 
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jamesd1981

Active Member
Well that would indicate there is no problem with your laptop or it would not work on any external screen i assume you used the same hdmi cable.

So i would say there is either a problem with the tv or just needs settings adjusted.

If you have more than one hdmi port on your tv, try using a different port to connect.
 

Origin Saint

Well-Known Member
I just tried using the only other HDMI port on the Insignia TV, with yet again, no avail. This is making no sense to me whatsoever. There is absolutely no reason that it shouldn't be allowing me to play Blu-Rays all of a sudden. I'll check the menu once again real quick to be doubly sure there are no options that would fix the problem. Got any advice otherwise?

EDIT: Checked the menu again, there's nothing to indicate that I can switch the HDCP on or off, and I know that this TV has it equipped or I wouldn't have been able to watch Blu-Ray movies before.
 
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jamesd1981

Active Member
Logging off now saint, If resetting the tv defaults does not work check and see if it is a problem with cyberlink software only.

Download this blu-ray player, it is a paid for program but you can download the free trial and use this to test, if your blu-ray disc plays normally using this software then you know it is a problem with cyberlink software in which case i would try a re-install of cyberlink.

http://www.macblurayplayer.com/download.htm
 

spirit

Moderator
Staff member
Just one thing with PowerDVD: eventually support gets dropped for the older versions, and once support is dropped, you can no longer play the latest DVDs and Blu-Rays without upgrading to the newer version. It's terrible I know, but sadly that's just the way it seems to work. Version 13 is the latest, so 10 may not be supported anymore. I know 9 isn't (because I used to own it before I went and bought 12).

Not sure if that's the issue or not, but if you can play older DVDs and Blu-Rays then that is most likely the cause.
 

Origin Saint

Well-Known Member
So they do actually require you to purchase the newest version? That's some serious crap. But I don't think that's the case, because it will play any of the Blu-Rays on the TV out in the other room, but just not the one I want it to. I tried resetting the TV settings to factory defaults and when I tried to play a movie, it played for a few seconds, I paused it and then after I paused it, it gave me the error and hasn't played a Blu-Ray since then. The other TV still works. I'll try the free trial of the one you linked to jamesd, and I'll get back to you.

Spirit: Do you actually think this could be a problem with CyberLink not supporting it anymore? I was just wondering because I would imagine if it's playing on one TV but not the other that it would have to be the TV. Just exploring all my options.
 

Origin Saint

Well-Known Member
I tried out the MacBluRay Player (unregistered of course), and it worked on that TV, so I'm going to attempt to uninstall CyberLink PowerDVD 10, and then reinstall it from the HP website (considering it was hardware bundled, that's the only place I can get it back from).
 

jamesd1981

Active Member
Well if it worked with mac blu ray player then you can be sure all your hardware is fine both tv and laptop.

Did you not get the cyberlink disc with your laptop ?
 

Origin Saint

Well-Known Member
Nope. But I am currently downloading it from the HP Support Software and Drivers section of their website. I've downloaded it before from them because I accidentally deleted it once.
 

Origin Saint

Well-Known Member
Well I finished downloading and re-installed PowerDVD 10 annnnd..... It fixed nothing. It still doesn't work on this TV, and does on the other. This makes no sense. I have filed a question claim thing through CyberLink themselves and also posted on their forums the same thing I initially posted here, but sadly, they are testing how patient I can be. I really wish this issue could get resolved, I've tried everything I can think of besides dropping the $45 for upgrading to the newest version, which isn't even guaranteed to fix it. Any more help, assistance or advice is greatly appreciated, as it doesn't seem that CyberLink is going to respond today either. You guys are all I got lol.
 
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