NewEgg Robbed Me of $1500!!!!
- Thread starter ken4656
- Start date
Newegg_Support
Verified Newegg Representative
Dear Customer,
Thanks for taking the time to post your informative review. We greatly apologize for any inconvenience you have experienced due to your situation. At your earliest convenience, please contact Alex at 800-390-1119 ( dial 25040 immediately ) or by email at [email protected] for further assistance.
Thanks for taking the time to post your informative review. We greatly apologize for any inconvenience you have experienced due to your situation. At your earliest convenience, please contact Alex at 800-390-1119 ( dial 25040 immediately ) or by email at [email protected] for further assistance.
scooter
banned
I'm still skeptical...
not to mention...its really sincere when you just paste a random-generated message.
Why bother even being a 'face' for newegg on a forum if your just going to copy/paste a generic message..
lame..
" You are important to us, we value your business, we apologize for the delay....you are important to us...we value your business..."
Last edited:
Geoff
VIP Member
Nope, he is a real customer service rep.
just a noob
Well-Known Member
"once you know, you newegg" sorry for threadjack, but what exactly does that mean?
dragon2309
P.I Dragon
while I am still slightly shifty eyed about the auto-gen messages, the user account has been activated through a verified e-mail address from within newegg. As ian made a point of saying, even if you signed up on an unrelated email address, if you change your email address in your profile, your account is disabled until you activate via the updated address. To add to the legitimacy, there are no dodgy IP's related to the account, no history at all.
For the time being, take the account holder at his word. As stated earlier CF.com still cant be held responsible for anything that happens between you and him.
scooter
banned
Cool man, if all you guys checked it out and mods/admin say its cool..then cool..
ETSA
New Member
BBB can't really do anything though, they are just a reference point for consumers too contact prior to doing business, after the fact matters are normally complaints. They don't have any authority or means to get what you want, if something illegal happened they will tell you to contact the appropriate authorities. Unfortunately poor business practices are not illegal especially because somewhere down the line you checked a box or agreed to whatever terms they are telling you about, it sucks, hope this works out, shitty situation.
jjsevdt
New Member
for problems such as these the Consumerist works wonders.
Almost there...
I think this is almost resolved. I got the impression from the VP that this got handed to, that they are more concerned with figuring how an incident as basic to fix as this got as far as the CEO. Hopefully this will be put to bed today.
...people hate when you go over their head. Speaking from 11 years in corporate....
I think this is almost resolved. I got the impression from the VP that this got handed to, that they are more concerned with figuring how an incident as basic to fix as this got as far as the CEO. Hopefully this will be put to bed today.
...people hate when you go over their head. Speaking from 11 years in corporate....
The plot continues...
Not sure what the hell is going on, but how is this for a Christmas Eve treat:
I was pointed in the direction of Vincent Aguilar at NewEgg who spoke with me Tuesday evening...ask a few simple questions and said we would clear this up by the end of the day or Wednesday morning at the latest. Refunding my money would be the easiest option he said.
When we spoke on Wednesday, a few of the things he said caught my ear. He had been under the mistaken impression (and after rereading my email I know I was clear...not sure how he was confused) that I was insisting I was shipped the wrong item to begin with. I was not...from the beginning I said I received the right item, shipped it back to NewEgg and after doing so, the RMA inspector said the processor wasn't the item they originally shipped...that it was substituted for another. Once I corrected him and asked him to reread my email while I was on the phone, he said he'd need to call me back. He said that the box was tampered with in transit from UPS.
Now I overnighted the box...so the liklihood of some mid-west UPS worker saying, "WOW! A NewEgg damaged item with an RMA tag! I'll open it up and steal a $1500 processor out of it and substitute this Intel QX9700 I custom modified with additional pieces and continue shipping it to Newegg!" This is clearly a silly suggestion...overnighting a box doesn't leave a lot of "sitting around time".
In due diligence I called UPS and spoke with my preferred customer care & account manager (as luckily for me, we have a corporate UPS account to handle things like this.) They opened a damage/trouble ticket and arranged for an onsite inspection of this claim at NewEgg.
Christmas Eve:
Vincent called me back Christmas Eve and said they would not honor a refund or replace the item. I reminded him that I had been honest and corrected his misunderstanding of the situation. If I had been dishonest and pretended that he was correct, I would have my money back by now (perhaps I should've lied from the beginning???)
He agreed to send over pictures of the item, a write up of the denial of the RMA & would meet with the UPS rep on Monday.
Today - 12/29:
I followed up with UPS and interestingly enough, Vincent called UPS after speaking with me to change the on-site inspection to a pick-up and inspection. Meaning UPS would pick up this item that doesn't belong to me, look it over and return it to me. I changed this back, emailed Vincent & requested what he had promised me last week: pictures of this item & in-writing why they were denying the claim. UPS will be visiting them tomorrow...by why do I feel like I am being given the run around and NewEgg is trying to stick me with this piece of crap used item I didn't return and pocket my $1500???
Next Course of Action:
Re-email the CEO, thank him for wishing me a Merry Christmas and let me know his employees did not "take care of me". Call Alex Villarino and let him know that if we can't come to a resolution, I'll do whatever I need to from a consumer standpoint to share this story with as many consumer advocacy groups as possible, buy NewEggStinks.com and create a forum to galvanize the thousands of consumers that I have found online who have stiffed by them, file a complaint with a better business beareau and inform my bank of fraud on my account.
Not sure what the hell is going on, but how is this for a Christmas Eve treat:
I was pointed in the direction of Vincent Aguilar at NewEgg who spoke with me Tuesday evening...ask a few simple questions and said we would clear this up by the end of the day or Wednesday morning at the latest. Refunding my money would be the easiest option he said.
When we spoke on Wednesday, a few of the things he said caught my ear. He had been under the mistaken impression (and after rereading my email I know I was clear...not sure how he was confused) that I was insisting I was shipped the wrong item to begin with. I was not...from the beginning I said I received the right item, shipped it back to NewEgg and after doing so, the RMA inspector said the processor wasn't the item they originally shipped...that it was substituted for another. Once I corrected him and asked him to reread my email while I was on the phone, he said he'd need to call me back. He said that the box was tampered with in transit from UPS.
Now I overnighted the box...so the liklihood of some mid-west UPS worker saying, "WOW! A NewEgg damaged item with an RMA tag! I'll open it up and steal a $1500 processor out of it and substitute this Intel QX9700 I custom modified with additional pieces and continue shipping it to Newegg!" This is clearly a silly suggestion...overnighting a box doesn't leave a lot of "sitting around time".
In due diligence I called UPS and spoke with my preferred customer care & account manager (as luckily for me, we have a corporate UPS account to handle things like this.) They opened a damage/trouble ticket and arranged for an onsite inspection of this claim at NewEgg.
Christmas Eve:
Vincent called me back Christmas Eve and said they would not honor a refund or replace the item. I reminded him that I had been honest and corrected his misunderstanding of the situation. If I had been dishonest and pretended that he was correct, I would have my money back by now (perhaps I should've lied from the beginning???)
He agreed to send over pictures of the item, a write up of the denial of the RMA & would meet with the UPS rep on Monday.
Today - 12/29:
I followed up with UPS and interestingly enough, Vincent called UPS after speaking with me to change the on-site inspection to a pick-up and inspection. Meaning UPS would pick up this item that doesn't belong to me, look it over and return it to me. I changed this back, emailed Vincent & requested what he had promised me last week: pictures of this item & in-writing why they were denying the claim. UPS will be visiting them tomorrow...by why do I feel like I am being given the run around and NewEgg is trying to stick me with this piece of crap used item I didn't return and pocket my $1500???
Next Course of Action:
Re-email the CEO, thank him for wishing me a Merry Christmas and let me know his employees did not "take care of me". Call Alex Villarino and let him know that if we can't come to a resolution, I'll do whatever I need to from a consumer standpoint to share this story with as many consumer advocacy groups as possible, buy NewEggStinks.com and create a forum to galvanize the thousands of consumers that I have found online who have stiffed by them, file a complaint with a better business beareau and inform my bank of fraud on my account.