Power Outage Killed My Monitor!

marquita188

marquita188

Member
after the power came by on, the PC came on too, the monitor worked at first loading up, but when it got to log in page it just went off. how come all the other monitors in my house work with this PC? oh i forgot to say, that when the PC was still i switch the another monitor with the viewsonic, it came on just like that! but when i restarted the PC it went off, at log in again! should i get it fixed, or just get a new?

viewsonic 20' LCD vg2030wm
203403537.jpg
 
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PohTayToez

PohTayToez

Active Member
Right, if it worked until the log in screen, it doesn't sound like it's fried. Sounds more like a video driver issue that could be caused by the computer suddenly shutting down.
 
marquita188

marquita188

Member
andy faith said:
so now it doesn't work at all on boot up? are there any signs of life in it at all?
Click to expand...

yes it do, viewsonic screen comes on, boot stuff, then velocity micro thing comes up, then it goes off, this is when the login comes up. well the power button light goes from the blue on light, to the orange-yellow stand by/off light.


PohTayToez said:
Right, if it worked until the log in screen, it doesn't sound like it's fried. Sounds more like a video driver issue that could be caused by the computer suddenly shutting down.
Click to expand...

nope the PC is still on and working, it's just monitor that goes off at the log-in point.
 
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johnb35

johnb35

Administrator
Staff member
Try reinstalling the video drivers. Boot to safe mode to see if the monitor works all the time, if it does, then there is something wrong with the video driver. There is a possibility that something got fried on the video card when the power came back on.
 
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marquita188

marquita188

Member
johnb35 said:
Try reinstalling the video drivers. Boot to safe mode to see if the monitor works all the time, if it does, then there is something wrong with the video driver. There is a possibility that something got friend on the video card when the power came back on.
Click to expand...

how come all the other monitors in my house work with this PC??
 
F

funkysnair

VIP Member
when your pc starts to boot press delete button until you enter bios-leave it there and see if the monitor switches off!

if it still does then something is wrong with the monitor, might be when it warms up to a certain temp it switches off!
 
johnb35

johnb35

Administrator
Staff member
funkysnair said:
when your pc starts to boot press delete button until you enter bios-leave it there and see if the monitor switches off!

if it still does then something is wrong with the monitor, might be when it warms up to a certain temp it switches off!
Click to expand...

That very well could be the problem.

marquita188 said:
how come all the other monitors in my house work with this PC??
Click to expand...

You should have noted that in your other replys, we need as much information as possible to help you.
 
marquita188

marquita188

Member
i talked to both velocity micro and viewsonic. i don't know what i will do just yet...

viewsonic LCD
Francis - According to our database, your unit is still with in the 3 year warranty. However, the warranty does not cover power outage. For more information about the warranty, may visit the link below. http://www.viewsonic.com/support/warranties/limited-warranty/
Since the power outage is not covered with the warranty, you have the option to contact our Authorized Service Center to repair your unit or you may bring your unit to any local repair shop for repair. Here's the phone number of our Authorized Service Center: 626-855-8188. We apologize to any inconvenience. If you have other technical concerns or questions, feel free to chat us back and we will be glad to assist you.

velocity micro PC
Marquita,
Repairs for monitors are very expensive. Unless you really like this monitor, my suggestion would be to purchase a new one. If you have any further questions, feel free to ask.
Thanks,
 
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johnb35

johnb35

Administrator
Staff member
I would probably just get a new monitor, he is right, they are expensive to repair. You would probably spend less just to buy a new one.
 
bomberboysk

bomberboysk

Active Member
What kind of connection are you using with this display? If you are using DVI and all your other displays are VGA that could very well be the problem.
 
PohTayToez

PohTayToez

Active Member
marquita188 said:
how come all the other monitors in my house work with this PC??
Click to expand...

My guess would be that at the log in point, it would be changing to a resolution that is not supported by that particular monitor. Because the monitor works up until that point, I highly doubt that anything is wrong with the monitor itsself. Like someone else said, try booting into safe mode. I am willing to bet the monitor will work in safe mode, which would indicate that it is a video driver problem. Just confirm this for us, we would be able to assist you in fixing the problem.

Here is how you boot into safe mode:
http://www.pchell.com/support/safemode.shtml
 
marquita188

marquita188

Member
PohTayToez said:
My guess would be that at the log in point, it would be changing to a resolution that is not supported by that particular monitor. Because the monitor works up until that point, I highly doubt that anything is wrong with the monitor itsself. Like someone else said, try booting into safe mode. I am willing to bet the monitor will work in safe mode, which would indicate that it is a video driver problem. Just confirm this for us, we would be able to assist you in fixing the problem.

Here is how you boot into safe mode:
http://www.pchell.com/support/safemode.shtml
Click to expand...

well what am i suppose to be fixing in safe mode?
 
johnb35

johnb35

Administrator
Staff member
Have you booted to safe mode? Does the monitor stay on after getting into safe mode? Give it like 30 minutes and see if it is still on, if it is then its a driver issue, resolution issue or refresh rate.
 
marquita188

marquita188

Member
johnb35 said:
Have you booted to safe mode? Does the monitor stay on after getting into safe mode? Give it like 30 minutes and see if it is still on, if it is then its a driver issue, resolution issue or refresh rate.
Click to expand...

OK i just used the monitor with my other PC, it works so i guess it is the video card..... and when i wiggle the dvi cable, it would come on, but it's like it stuck on VGA quality..
 
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