Having some trouble - RAM

The Chad

The Chad

New Member
Hey guys,

recently my computer has been ramdonly restarting itself. It just turns off and starts booting up again. It doesn't hapeen at set times, just does it randomly. It is NOT overheating, as I checked my temps over a period of time and they are all fine. It is probably NOT a virus, as I have run Malwarebytes and AVG and they both came up with nothing. If it helps I also did CCleaner.

I think it is RAM related now. When I right click on my computer and go properties, it says I have 4Gb of RAM. Which is wrong, I have 6. It has shown up the full 6gb of RAM before but now its not, which makes me think its RAM. A little CPU widget I have shows 4Gb of RAM. CPU-ID shows I have 6Gb of ram in triple channel. PC Wizard 2010 also shows 6Gb (3 x 1024).

What do you guys think the problem might be here? I'm open to any suggestions! :(
 
Ryeong

Ryeong

New Member
The Chad said:
Hey guys,

recently my computer has been ramdonly restarting itself. It just turns off and starts booting up again. It doesn't hapeen at set times, just does it randomly. It is NOT overheating, as I checked my temps over a period of time and they are all fine. It is probably NOT a virus, as I have run Malwarebytes and AVG and they both came up with nothing. If it helps I also did CCleaner.

I think it is RAM related now. When I right click on my computer and go properties, it says I have 4Gb of RAM. Which is wrong, I have 6. It has shown up the full 6gb of RAM before but now its not, which makes me think its RAM. A little CPU widget I have shows 4Gb of RAM. CPU-ID shows I have 6Gb of ram in triple channel. PC Wizard 2010 also shows 6Gb (3 x 1024).

What do you guys think the problem might be here? I'm open to any suggestions! :(
Click to expand...

Do you use 64 bit windows? Only with 64-bit you'll be able to use all your RAM. .. I saw your sign, but are you really sure it's 64 bit?

run memtest

http://hcidesign.com/memtest/

If you have more than 2GB RAM, then run several memtest's at once. Leave it running for 20 mins.. If your pc crash, then you'll know for sure.

for 4GB= run two memtest's with 2GB in each..
6GB = four memtests's.. and so on..
 
The Chad

The Chad

New Member
I'm pretty sure its 64-bit. Because it used to register everywhere as having 6Gb. But now different places say either 4 or 6.

Do I run memtest for 4 or 6gb of RAM now?

And wouldn't reseating the RAM solve the possible issue?
 
Ryeong

Ryeong

New Member
The Chad said:
I'm pretty sure its 64-bit. Because it used to register everywhere as having 6Gb. But now different places say either 4 or 6.

Do I run memtest for 4 or 6gb of RAM now?

And wouldn't reseating the RAM solve the possible issue?
Click to expand...

You can try to reseat the ram. But unless they aren't propperly seated i doubt it will help.. Open task manager and click on the performance-tab and check how much ram that's being registered and test the exact amount you see with the memtest.

But keep in mind that memtest can only test 2GB at once, so you'll need to run two memtest's if you're going to test more than 2GB etc.
 
M

markpeterson

New Member
Hi,
Make sure they are inserted properly, you have to snap them in pretty good. If that doesn't fix it, try it with one stick, then the other. Good luck!
 
Aastii

Aastii

VIP Member
open start menu, right click computer, click properties, it will say if it is 32 or 64 bit OS

what does task manager say, and what does cpuz say amout the amount? If both say 4, what does cpuz say about how much memory is in each dimm slot?
 
The Chad

The Chad

New Member
Here is a screen with all the details. I highlighted in red what is being asked:
Sorry for the poor detail in it

COMPRAM-1.png
 
Last edited:
Aastii

Aastii

VIP Member
Try booting with only 1 stick in. If they all work, run memtest on each stick for atleast a few hours on each. You can download it from here and run in windows

If that comes up with no errors, you know that your memory is fine. If it is, test it all together and see if any errors come up. Because CPUz is saying it is ok, I doubt any are faulty, I think it is more a windows problem, of which there seems to be many with more than 4GB of memory in 32 or 64 bit on Windows 7
 
1

1010011010

New Member
have you already checked also your CMOS/Bios Configuration? maybe the Bios limiting the OS up to 4gb only if there is a setting like that.. GL

i recommend using of Kaspersky instead of AVG or Malwarebytes. since Kaspersky is more better for me. (just my own opinion base in my experience, advice me better if im wrong)
 
S

seanspotatobiz

Member
Why memtest and not memtest86+? My suspicion is RAM and I suggest running memtest86+ from a burned CD overnight, possibly even longer. I once ran Memtest86+ and only got one error approximately every seven passes, so one pass isn't enough. Even if you get errors, that doesn't prove that it's the RAM. What you then need to do, is test each module individually to find out whether it is a specific module (or two modules) which are causing the errors.
 
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