Random Freezes and Shutdowns

K

k1fox

New Member
Hey guys. I have a custom built PC that sometimes freezes and alt -ctrl - del won't even work. Sometimes it will also just randomly reboot. What could be the cause?
 
J

Junglist0682

Member
k1fox said:
Hey guys. I have a custom built PC that sometimes freezes and alt -ctrl - del won't even work. Sometimes it will also just randomly reboot. What could be the cause?
Click to expand...

Just about how old is this custom built PC? it would be best to maybe also list your specs so others may review them. Has this been going on since the start of the build? Have you recently installed anything or upgraded anything? A bit more information would be helpful :good:
 
A

airjrotc68

New Member
The reboot and the freezing may be due to a bad hard drive how old is the hard drive and is there any chance that the desktop may have fallen while on or anything happen that may have shaken the pc
 
K

k1fox

New Member
It's a few years old (2009). It was happening at first stopped for a while and now its back again. I haven't installed anything new. I thought it would be my graphics driver but going back to and older driver didn't seem to work seeing that it froze again on me and randomly rebooted. I was on Nvidia's latest; 314 but now back to 296. And no; no physical jolt or damage occurred. Defraggler said my hard drive health is good so idk.
 
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B

BassAddict

New Member
I noticed you mentioned using nVidia as your GPU.

I was having similar issues with my PC, and when everything was said and done, the HD Audio driver for nVidia was causing my PC to freeze while using audio through HDMI using the HD Audio driver.

My freezing began when I purchased a plasma television to be used as a monitor for gaming; I normally use USB headphones for audio. After using the HDMI connection from the GPU to television as the audio medium, my computer would start freezing randomly while audio was being used through the television speakers.

After uninstalling the nVidia HD Audio drivers and using the optical port on my motherboard to the television, I experienced no other problems.

Maybe this will help you out.
 
J

Junglist0682

Member
When was the last time you opened up your computer to get rid of all the dust bunnies? You could also open the PC to make sure everything is connected correctly and hopefully something just got loose. Have you thought about running any software to help clean up your PC? I would think that maybe your PSU is going out and maybe your HDD. (at least one of those if not both, but this is just my opinion)
 
spirit

spirit

Moderator
Staff member
Have you tested your hard drive for errors and what power supply have you got? Test your hard drive with something like SeaTools.

Have you tried scanning for malware with Malwarebytes and have you tried reinstalling Windows?
 
K

k1fox

New Member
Thanks for the replies. I have used Windows check disk and CCleaner but not Seatools so maybe I go try that. A more powerful PSU was put in my PC seeing that the first one died after two years. It was underpowered. I use AVG full so I should be virus free. Sigh. And then the problem doesn't happen every time I come on. It occurs irregularly.
 
johnb35

johnb35

Administrator
Staff member
k1fox said:
Hey guys. I have a custom built PC that sometimes freezes and alt -ctrl - del won't even work. Sometimes it will also just randomly reboot. What could be the cause?
Click to expand...

To stop the random rebooting do this.

Restart your pc and upon startup press the F8 button to access safe mode options. Choose the option to disable automatic restart on system failure. The next time it goes to reboot, it won't. It will produce a blue screen with a code on it. We need that code.

However, in the mean time please do the following in case you have had bluescreens but haven't displayed them.

Download BlueScreenView
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
 
K

k1fox

New Member
Hard drive has passed all the test in Seatools. No memory issues found either using Windows Memory Diagnostic. I don't know how to use BlueScreenView. I open it but it's blank.
 
johnb35

johnb35

Administrator
Staff member
Then either you haven't had any bluescreens or you run temp file cleaner program that deletes these like Ccleaner does. Have you tried the disable automatic restart after system failure option?
 
K

k1fox

New Member
Nothing in bluescreenview so I guess it's not a bluescreen. I did disable automatic restart on system failure but same problem. So frustrating.
 
K

k1fox

New Member
Hey again guys. The problem occurred again with a bluescreen error. Here is what it said after I restarted:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 8201

Additional information about the problem:
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050031
BCP3: 00000000000406F8
BCP4: FFFFF80002EC67C7
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\041913-60609-01.dmp
C:\Users\Kadeem\AppData\Local\Temp\WER-77953-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

So what does this error mean?
 
K

k1fox

New Member
Ok I Followed your instructions johnb35 regarding Bluescreenview and here is the report:

Dump File : 041913-60609-01.dmp
Crash Time : 19/04/2013 10:06:45 AM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x0000007f
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`80050031
Parameter 3 : 00000000`000406f8
Parameter 4 : fffff800`02ec67c7
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\041913-60609-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 284,744
 
johnb35

johnb35

Administrator
Staff member
This could be due to bad memory or bad hardware installed. Please zip up this file and attach it to your next reply.

C:\Windows\Minidump\041913-60609-01.dmp
 
K

k1fox

New Member
Here it is. Could it be that Windows have gotten corrupt? I'm wondering if I should format my drive and reinstall Windows 7. Sigh.
 

Attachments

  • 041913-60609-01.zip
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johnb35

johnb35

Administrator
Staff member
This bluescreen was caused by the software MSI Afterburner. Are you overclocking your system? If so, remove the overclock and go back to original specs.
 
K

k1fox

New Member
oh how could you tell? Yeah I use MSI afterburner seeing that I have a MSI Nvidia card that is factory overclocked. I sorta need it though. I have the latest version (2.3.1) so I am going to try version 3 beta and see if it goes away.
 
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johnb35

johnb35

Administrator
Staff member
I use windows debugging tools to decipher the minidump file you attached and thats what it said. This may lead to an issue with the video card. Check temps to see if they are normal and blow out the card if it has excessive dirt in it.
 
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