OK, so the other day a member of my family sent this email (paraphrased):
"Earlier today I received an unsolicited phone call from **** at Windows Support. She told me that my PC was not as clear of problems as I had thought. Norton 360 was not keeping my motherboard clear of potentially dangerous intrusions, which were a threat not only to my PC and the other devices on the established Home Network but also to any computers that might receive e-mails from me.
After 69 minutes being gently led by ***** through my PC's innermost workings, I was aware that my internal motherboard security had expired and needed to be renewed.
I confidently allowed **** to take control of my PC and download and install the appropriate Microsoft program.
From the moment I accepted ****'s call, more than 2 hours in total were spent on this matter."
This was clearly a cold calling scam and unfortunately it worked. I have yet to run programmes like malwarebytes, root killer, etc however I was wondering if anyone could give me some advice as to how to make sure that his computer is secure/ safe for him to use (he is old and knows nothing about the internet).
"Earlier today I received an unsolicited phone call from **** at Windows Support. She told me that my PC was not as clear of problems as I had thought. Norton 360 was not keeping my motherboard clear of potentially dangerous intrusions, which were a threat not only to my PC and the other devices on the established Home Network but also to any computers that might receive e-mails from me.
After 69 minutes being gently led by ***** through my PC's innermost workings, I was aware that my internal motherboard security had expired and needed to be renewed.
I confidently allowed **** to take control of my PC and download and install the appropriate Microsoft program.
From the moment I accepted ****'s call, more than 2 hours in total were spent on this matter."
This was clearly a cold calling scam and unfortunately it worked. I have yet to run programmes like malwarebytes, root killer, etc however I was wondering if anyone could give me some advice as to how to make sure that his computer is secure/ safe for him to use (he is old and knows nothing about the internet).