Angry Geek Squad
- Thread starter Jamebonds1
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Jamebonds1
Active Member
Nope, not ever in Idaho. You don't know anything about my college mate. You don't know anything about my experinced. He know a lot than his co worker. I will say for last time, I don't got scammed. Labor are not fit free and it is expensive.
C4C
Well-Known Member
I beg to differ. You're getting scammed because you can perform most of their services for NO labor charges at home..
Doubt he knows more than a group of trusted forum techies.
So you're saying geek squad has never intentionally mislead anyone in the entire state of Idaho.
Do you ever actually think about what you're posting?
These statements go both ways, the people trying to help you here have decades each of professional IT experience that you both don't know anything about and also refuse to consider.
If you're a competent IT person you should never have to rely on external services such as geek squad.
This thread is going nowhere. It's like talking to a wall. Jamesbond will never agree since he had a good experience with them, and especially since one of his friends works there. He can't seem to comprehend that it's not because his few times were good and his friend works there that the majority of the time it is a good company.
What everyone is complaining about is the price, hell yeah that's a lot for what they offer. Yet no one feels you shouldn't get paid for the work. This is a business, and in a business you have to be efficient. Unlike small repair shops where they rely on quality to keep the customers, these big company rely on these small tasks (and scams) to keep the money coming.
150$ to clean your OS and components? Maybe I should start a similar business, that's a lot for quite nothing. That's getting money from ignorance of what's it's really worth.
We are not saying your friend has no knowledge, he probably is there because he needs a job too, we don't know. But what we know is how much the prices are a joke and how bad the quality of their service is known to be (from reviews online, journalism like that YT video etc).
What everyone is complaining about is the price, hell yeah that's a lot for what they offer. Yet no one feels you shouldn't get paid for the work. This is a business, and in a business you have to be efficient. Unlike small repair shops where they rely on quality to keep the customers, these big company rely on these small tasks (and scams) to keep the money coming.
150$ to clean your OS and components? Maybe I should start a similar business, that's a lot for quite nothing. That's getting money from ignorance of what's it's really worth.
We are not saying your friend has no knowledge, he probably is there because he needs a job too, we don't know. But what we know is how much the prices are a joke and how bad the quality of their service is known to be (from reviews online, journalism like that YT video etc).
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Geoff
VIP Member
Exactly Punk.
James, we aren't saying your college friend is an idiot, or that every single person that works at Geek Squad is. What we're saying is the company as a whole hires a large number of unskilled workers who simply have their A+ cert (if that), and their only experience, if they have any, is gaming or taking apart computers. Because of this, and proved int he video above, most fail to diagnose simple problems and will rip off customers. Even if they are skilled, charging $150 to run a free program and dust the PC is a huge rip off.
James, we aren't saying your college friend is an idiot, or that every single person that works at Geek Squad is. What we're saying is the company as a whole hires a large number of unskilled workers who simply have their A+ cert (if that), and their only experience, if they have any, is gaming or taking apart computers. Because of this, and proved int he video above, most fail to diagnose simple problems and will rip off customers. Even if they are skilled, charging $150 to run a free program and dust the PC is a huge rip off.
strollin
Well-Known Member
I know people that have worked in Easy Tech at Staples and Geek Squad at Best Buy. Mostly their troubleshooting consists of using Google searches to determine how to fix a problem. One Geek Squad guy told me that he didn't understand why people brought their computers to them when they could easily fix their computer at home the same way they did it, by using Google.
I don't believe Staples or Best Buy want to intentionally rip people off but they do hire under qualified people as techs. An inexperienced tech may easily misdiagnose an issue which can lead to a situation such as presented in the video. Once these Easy Tech or Geek Squad guys gain knowledge and experience and actually become qualified, they move on to other jobs that pay better.
I don't believe Staples or Best Buy want to intentionally rip people off but they do hire under qualified people as techs. An inexperienced tech may easily misdiagnose an issue which can lead to a situation such as presented in the video. Once these Easy Tech or Geek Squad guys gain knowledge and experience and actually become qualified, they move on to other jobs that pay better.
Laquer Head
Well-Known Member
I definitely trust the folks on this forum, I don't go anywhere else.
Time after time multiple members here have proven themselves and continue to be invaluable, trusted advisers for even the simplest of questions
Time after time multiple members here have proven themselves and continue to be invaluable, trusted advisers for even the simplest of questions
Jamebonds1
Active Member
This is just rumor, it is false source. It is all started with one person who scammed customor then review became rumor all over on TV/Internet. I'm not scammed victom. Once again, you do not know anything about my college mate unless you met him.
I doubt they hired worker who learned only in class at college without field experince, that is in Idaho during my search for job. If you read about how employer hired her/his employee in important business, they will asking many question. I know my current job too well. I got job at relay protection system because of my field experince, not class. No field experince, no job. Field experince beat class all way. Before I came to current job, I applied job where I have no field experince on commerical tractor. What happens? I do not get job. Charging $150 to run a free program and dust the PC is not a huge rip off, they do their job.
The video that was posted here you're talk about? If so, it is considered as rumor. I'm not that person who listen to rumor. No strong evidence for this rumor. Surely, there is video of Wal Mart who behavior odd with their customer that became rumer too. Know that I and all of my coworker almost get in trouble for rumor before I came to relay protect system? I should know better.
So the most important question asked is...Why field experience is important?
Okay, tell that to the hundreds of people I've done repair work for that had a horrible experience with Geek Squad.
You seem to not know the difference between fact and rumor. I suggest you brush up on that, because that video is FACT, not rumor.
Also, why the flaming hell is this still going on? Jamesbonds, you need to just admit you're wrong and move on with your life.
Jamebonds1
Active Member
That is because I was in area with no internet. Big city where you repair? There are too many people that does not know about computer. You might hear that they said it is too expensive and they disagree with labor rate. They might does not read careful before paying for it. For me? My labor will not be cheaper as lower wage job. I would name price or make agreement, before I do work and that is what I did. And where is the fact other than video? That mean internet source. I'm not wrong because I have good experince with them. Have you got any more proof that I'm scam victim? How do you know my college mate? I want to hear more. Video is never fact, only specific to one person and/or one store, and it is always hosting a rumor. That doesn't not mean all store are this ways. And I'm not one that disagree in first place. Ever if I told I had good experinced with them. I don't know about you but you seem to disagree with my good experinced. Really, I do not understand what are you trying to doing with my good experinced with them. It is about labor rate I paid maybe?
Maybe it is not really good idea to moved all of my post in first place.
Le sigh...
Best Buy is a company that sells stuff. They hire sales people to sell their stuff (in this case, a service). The sales people are trained to sell the service, not necessarily service the item. Occasionally, given the law of averages, the line between 'selling the service' and 'fixing the problem' are one in the same. More often than not though, it's one giant scam.
I knew more about how computers worked the first time I tore down a P2 system from '98 than they do after the <insert random number (probably 2)> hours of 'Orientation' they go through before they are 'certified' by Best Buy to work on your system.
A broken clock is right twice a day. The other 23 hours and 58 minutes, it's worthless.
Best Buy is a company that sells stuff. They hire sales people to sell their stuff (in this case, a service). The sales people are trained to sell the service, not necessarily service the item. Occasionally, given the law of averages, the line between 'selling the service' and 'fixing the problem' are one in the same. More often than not though, it's one giant scam.
I knew more about how computers worked the first time I tore down a P2 system from '98 than they do after the <insert random number (probably 2)> hours of 'Orientation' they go through before they are 'certified' by Best Buy to work on your system.
A broken clock is right twice a day. The other 23 hours and 58 minutes, it's worthless.
Jamebonds1
Active Member
I have no idea what are you talk about. Please be specific for me.
I doubt it too, as most of them are barely out of high school
I'm really just curious why you are fighting so hard to defend a business model that takes advantage of the consumer.
That is where you loose credibility. It's not a ripoff? Haha thanks for the laugh, but seriously, not a ripoff? That's actually stealing and abusing of ignorance right there.
Geoff
VIP Member
Huh??? You realize all jobs aren't equal right? Just because your job at a relay protection system required experience does not mean that all jobs require field experience. I applied to the Geek Squad when I was 16, but withdrew later because I did not want to work there, they do not require experience as it's an entry level job.
Of course field experience is preferred over someone without having any generally speaking, but due to the low pay of the Geek Squad, they can't attract people who are experienced, and instead hire people right out of high school or college.
Okay. Let me make you a peanut butter and jelly sandwich. That'll be $150. Tell me that's not a ripoff.
Just because people do their job doesn't mean they deserve the amount of money they can be charging. Some markets are a niche and yes you can charge that much. Geek Squad for example, goes after the computer-illiterate/oblivious. For those of us who actually know computers, $150 is a HUGE ripoff for blowing dust out of a PC and running CCleaner.
Jamebonds1
Active Member
Then why must I go to another computer repair and paying about 250 dollar for dust and do ccleaner?
Often times smaller shops have no problem undercutting the rates advertised by GS.
Do you have any official quotes from a shop for $250 for that service? Otherwise your argument is entirely theoretical.
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