Phone wont call over wifi

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ninjabubbles3

Active Member
Hey guys, I havent been here in a while, but I have a strange issue.

My phone stopped calling and receiving calls a day or two ago. After rebooting/factory resetting/putting the sim in another phone that worked. I figured out that it wont call over wifi. Wont call or recieve calls. Doesnt dial, just sits around doing nothing. Over LTE though, it will recieve calls, but not make calls
 
Geoff

Geoff

VIP Member
What phone and provider do you have? Not all support calls over WiFi.

When happens when you try to place a call over mobile data?
 
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ninjabubbles3

Active Member
Geoff said:
What phone and provider do you have? Not all support calls over WiFi.

When happens when you try to place a call over mobile data?
Click to expand...
I have a OnePlus One and T-Mobile. I feel like I have received calls while I'm over WiFi before so this is definitely a new thing. Over mobile data, nothing happens too. Just says dialing but doesn't make the dialing sounds, and call hang up after about 10 seconds
 
johnb35

johnb35

Administrator
Staff member
Have t-mobile reprovision your phone. Sounds like something is up on their end.
 
Geoff

Geoff

VIP Member
ninjabubbles3 said:
I have a OnePlus One and T-Mobile. I feel like I have received calls while I'm over WiFi before so this is definitely a new thing. Over mobile data, nothing happens too. Just says dialing but doesn't make the dialing sounds, and call hang up after about 10 seconds
Click to expand...
Are you running Android 6.0? From what I read after a quick Google search, the OnePlus One doesn't support WiFi calling natively until Google added support for it in Android 6.0.
 
N

ninjabubbles3

Active Member
Geoff said:
Are you running Android 6.0? From what I read after a quick Google search, the OnePlus One doesn't support WiFi calling natively until Google added support for it in Android 6.0.
Click to expand...

Im running Cyanogen OS 12.1, I think its on Android 5.1

I have called and recieved calls over wifi before, so im not sure what the issue is

Agent Smith said:
Then what is the chance it's just your WIFI? I would check a hotspot like McDonalds or Starbucks and see what happens.
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Tested it at my dads office and didnt work there either, so im thinking its a phone issue
 
Last edited by a moderator:
Geoff

Geoff

VIP Member
ninjabubbles3 said:
Im running Cyanogen OS 12.1, I think its on Android 5.1

I have called and recieved calls over wifi before, so im not sure what the issue is



Tested it at my dads office and didnt work there either, so im thinking its a phone issue
Click to expand...
Just to ask the obvious, when you say you placed calls over WiFi before, did you have your phone in airplane mode or had the no service bar? Otherwise the call likely would have gone over mobile.
 
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