New MSI laptop BSOD - VIDEO TDR FAILURE

Hi,
I have an MSI GS60 6QE Ghost Pro 15.6inch Core i7 Gaming Notebook that I brought Christmas time last year.

I've only just started using it as as I was away on holidays straight after buying it etc.

It has windows 10 pre installed and nvidia graphics card but I can't use it as I'm always getting random BSODs. I can't upgrade the graphics card without it BSODing and if i use any app using graphics it crashes.

Searching around it appears to be a common problem but no real fix. I can't tell if is the nvidia graphics driver and need to use an old one or something else. I've got Dump files.

Don't want to start moving files form my desktop which I'm going to sell until I can use the Laptop without crashing.

Unfortunately, i don't have my debugging program installed at the moment, but for now please do the following and post the results.

Download BlueScreenView
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

I'm off tomorrow and will reinstall the debugger in the morning and let you know. Bluescreenview should give us a general idea though.



Edit - nevermind, it bluescreened because of the video driver. I just installed the debuger as it only took a couple minutes. Download and install the lastest driver and see if that helps. Or it could be an issue with the actual video card.

I've just installed the latest graphics driver from nvidia site. Will see if it crashes when trying to play steam games or programs. I've attached what you asked also incase something else might be up.

==================================================
Dump File : 040516-6796-01.dmp
Crash Time : 5/04/2016 11:40:31 AM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : ffffe000`936a9010
Parameter 2 : fffff800`ebb1014c
Parameter 3 : ffffffff`c00000b5
Parameter 4 : 00000000`0000000a
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+142a8c
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+14dd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\040516-6796-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 10240
Dump File Size : 1,131,784
Dump File Time : 5/04/2016 11:41:01 AM
==================================================

==================================================
Dump File : 030116-6750-01.dmp
Crash Time : 1/03/2016 5:11:39 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : ffffe000`f24df4c0
Parameter 2 : fffff802`00ee9dac
Parameter 3 : ffffffff`c00000b5
Parameter 4 : 00000000`0000000a
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+142a8c
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+14dd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\030116-6750-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 10240
Dump File Size : 1,543,688
Dump File Time : 1/03/2016 5:12:15 PM
==================================================

==================================================
Dump File : 030116-7109-01.dmp
Crash Time : 24/02/2016 8:04:00 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : ffffe001`4a54e010
Parameter 2 : fffff800`bc389dac
Parameter 3 : ffffffff`c00000b5
Parameter 4 : 00000000`0000000a
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+142a8c
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+14dd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\030116-7109-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 10240
Dump File Size : 1,126,328
Dump File Time : 1/03/2016 4:58:05 PM
==================================================

==================================================
Dump File : 022416-6562-01.dmp
Crash Time : 24/02/2016 8:03:22 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : ffffe001`19eba010
Parameter 2 : fffff801`88c89dac
Parameter 3 : ffffffff`c00000b5
Parameter 4 : 00000000`0000000a
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+142a8c
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+14dd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\022416-6562-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 10240
Dump File Size : 1,126,304
Dump File Time : 24/02/2016 8:03:51 PM
==================================================

==================================================
Dump File : 022416-6140-01.dmp
Crash Time : 24/02/2016 8:01:56 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : ffffe001`9c3844c0
Parameter 2 : fffff800`e17c9dac
Parameter 3 : ffffffff`c00000b5
Parameter 4 : 00000000`0000000a
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+142a8c
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+14dd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\022416-6140-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 10240
Dump File Size : 1,126,304
Dump File Time : 24/02/2016 8:03:13 PM
==================================================

==================================================
Dump File : 022416-7906-01.dmp
Crash Time : 24/02/2016 8:00:13 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : ffffe001`255fd2a0
Parameter 2 : fffff800`fbde9dac
Parameter 3 : ffffffff`c00000b5
Parameter 4 : 00000000`0000000a
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+142a8c
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+14dd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\022416-7906-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 10240
Dump File Size : 1,662,832
Dump File Time : 24/02/2016 8:01:48 PM
==================================================

==================================================
Dump File : 021116-7078-01.dmp
Crash Time : 11/02/2016 5:42:18 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : ffffe000`21ff5320
Parameter 2 : fffff801`65369dac
Parameter 3 : ffffffff`c00000b5
Parameter 4 : 00000000`0000000a
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+142a8c
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+14dd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021116-7078-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 10240
Dump File Size : 1,699,680
Dump File Time : 11/02/2016 5:42:53 PM
==================================================

==================================================
Dump File : 021116-8328-01.dmp
Crash Time : 11/02/2016 5:27:59 PM
Bug Check String :
Bug Check Code : 0x00000139
Parameter 1 : 00000000`00000003
Parameter 2 : ffffd000`28a67280
Parameter 3 : ffffd000`28a671d8
Parameter 4 : 00000000`00000000
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+815d4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+14dd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021116-8328-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 10240
Dump File Size : 325,048
Dump File Time : 11/02/2016 5:28:40 PM
==================================================

==================================================
Dump File : 021116-6468-01.dmp
Crash Time : 11/02/2016 7:53:17 AM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : ffffe001`75e324c0
Parameter 2 : fffff800`e01b8fd0
Parameter 3 : ffffffff`c00000b5
Parameter 4 : 00000000`0000000a
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+142a8c
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+14dd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021116-6468-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 10240
Dump File Size : 1,538,504
Dump File Time : 11/02/2016 7:53:51 AM
==================================================

==================================================
Dump File : 021116-7921-01.dmp
Crash Time : 11/02/2016 7:27:02 AM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : ffffe001`1c11d060
Parameter 3 : ffffd001`238b7890
Parameter 4 : ffffe001`21d7ae10
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+14dd00
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+14dd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021116-7921-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 10240
Dump File Size : 1,500,216
Dump File Time : 11/02/2016 7:47:15 AM
==================================================

==================================================
Dump File : 021116-7562-01.dmp
Crash Time : 11/02/2016 7:10:55 AM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : ffffe001`a4a574c0
Parameter 2 : fffff801`31cc8fd0
Parameter 3 : ffffffff`c00000b5
Parameter 4 : 00000000`0000000a
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+142a8c
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+14dd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021116-7562-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 10240
Dump File Size : 1,684,872
Dump File Time : 11/02/2016 7:11:37 AM
==================================================

==================================================
Dump File : 122615-6156-01.dmp
Crash Time : 26/12/2015 7:15:07 PM
Bug Check String :
Bug Check Code : 0x00000139
Parameter 1 : 00000000`00000003
Parameter 2 : ffffd000`24e7a5d0
Parameter 3 : ffffd000`24e7a528
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+14dd00
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+14dd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\122615-6156-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 10240
Dump File Size : 323,608
Dump File Time : 26/12/2015 7:16:19 PM
==================================================

==================================================
Dump File : 122615-8140-01.dmp
Crash Time : 26/12/2015 7:11:45 PM
Bug Check String :
Bug Check Code : 0x00000139
Parameter 1 : 00000000`00000003
Parameter 2 : ffffd000`257a8d10
Parameter 3 : ffffd000`257a8c68
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+14dd00
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+14dd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\122615-8140-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 10240
Dump File Size : 338,760
Dump File Time : 26/12/2015 7:13:22 PM
==================================================

==================================================
Dump File : 121915-7343-01.dmp
Crash Time : 19/12/2015 7:37:52 AM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : ffffe001`033f1080
Parameter 2 : fffff800`0b705d90
Parameter 3 : ffffffff`c00000b5
Parameter 4 : 00000000`0000000a
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+142a8c
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+14dd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\121915-7343-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 10240
Dump File Size : 1,403,760
Dump File Time : 19/12/2015 7:39:09 AM
==================================================

==================================================
Dump File : 121315-11718-01.dmp
Crash Time : 13/12/2015 10:43:25 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : fffff800`7505a724
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000008
Parameter 4 : fffff800`7505a724
Caused By Driver : iaStorA.sys
Caused By Address : iaStorA.sys+b9600
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+14dd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\121315-11718-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 10240
Dump File Size : 331,448
Dump File Time : 13/12/2015 10:44:26 AM
==================================================

Yeah, most of the those are due to graphics driver, there are only a couple that were not. Let us know how the new drivers work.

Appears to be working so far with latest driver from Nvidia website. *Touch Wood* Will keep an eye on it.