Da Mail Man
Active Member
Greetings all,
My out of state disabled vet brother has a DELL desktop computer running WIN 7 32 bt, and OFFICE 2010....Plenty of HD space and ram.....He had a computer glitch (software not hardware) of sorts (cannot recall exactly what it was darn it!) and to accelerate this thread/description, he checked everything in MSCONFIG turning all ON. Well, that stopped his computer from booting.
Ok, I shipped him some utility discs and he used "essentials window recovery" (or some crapola like that) and was able to utilize the automated repair selection of it which, DID RESTORE his computer to boot up and access his files. He no longer has his WIN 7 disc but, I did ship him a Win 7 copy should we need it.
When he went to do a restore point, he got an error message - in effect said that his restore was "turned off" and/or could not find or access them. I did some research and somehow got into the "Volume Shadow Copy" and was able to turn it back on. However, there is only one (1) restore point and it was for that day!
**I am not sure if the utility disc had turned off his restore points when he used the disc because they were ON before all this crapola happened or if teh disc deleted them. He did a virus scan a few days prior to this and also used anti-malware bytes with no anomalies found.
***The current problem is that he has no internet access. His cables were tested, he used a different computer on the cat 5 connected to his dell desktop and all was well. I had stored the net driver in that ex hd 2 years ago and had him reinstall it but, it appears that it still isn't working and that it shows a problem in "device mgr". He is hesitant on restoring his computer back to a few months ago as he would lose some important info. He can back up his "broken configuration computer" as it is right now but, that doesn't really solve the problem.
Am I missing something Re: getting back the restore points of the past?....Is there something I am missing regarding the re-installation of the NET DRIVER?
My out of state disabled vet brother has a DELL desktop computer running WIN 7 32 bt, and OFFICE 2010....Plenty of HD space and ram.....He had a computer glitch (software not hardware) of sorts (cannot recall exactly what it was darn it!) and to accelerate this thread/description, he checked everything in MSCONFIG turning all ON. Well, that stopped his computer from booting.
Ok, I shipped him some utility discs and he used "essentials window recovery" (or some crapola like that) and was able to utilize the automated repair selection of it which, DID RESTORE his computer to boot up and access his files. He no longer has his WIN 7 disc but, I did ship him a Win 7 copy should we need it.
When he went to do a restore point, he got an error message - in effect said that his restore was "turned off" and/or could not find or access them. I did some research and somehow got into the "Volume Shadow Copy" and was able to turn it back on. However, there is only one (1) restore point and it was for that day!
**I am not sure if the utility disc had turned off his restore points when he used the disc because they were ON before all this crapola happened or if teh disc deleted them. He did a virus scan a few days prior to this and also used anti-malware bytes with no anomalies found.
***The current problem is that he has no internet access. His cables were tested, he used a different computer on the cat 5 connected to his dell desktop and all was well. I had stored the net driver in that ex hd 2 years ago and had him reinstall it but, it appears that it still isn't working and that it shows a problem in "device mgr". He is hesitant on restoring his computer back to a few months ago as he would lose some important info. He can back up his "broken configuration computer" as it is right now but, that doesn't really solve the problem.
Am I missing something Re: getting back the restore points of the past?....Is there something I am missing regarding the re-installation of the NET DRIVER?