Computer randomly crashing

lincsman

Member
Hi there, my computer seems to just have a blue screen pop up saying "Windows has ran into an error and needs to shut down." It collects information and then shuts off. This came out of the blue (see what I did there) and is really frustrating. As much as I know about fixing computers, this baffles me. I'm thinking it's probably windows 10, but I doubt I'll have much luck contacting Microsoft. Any help appreciated, thanks.
 

johnb35

Administrator
Staff member
Download BlueScreenView
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
 

lincsman

Member
==================================================
Dump File : 040318-6218-01.dmp
Crash Time : 4/3/2018 5:20:27 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000600
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff802`4649c208
Caused By Driver : WppRecorder.sys
Caused By Address : WppRecorder.sys+1c46
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+175510
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\040318-6218-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 16299
Dump File Size : 985,716
Dump File Time : 4/3/2018 5:21:23 PM
==================================================
 

lincsman

Member
Given it's a driver, all I know is that my gaming keyboard often has to be unplugged and plugged back in to work on boot up, and I recently, not sure if there were crashes before this or not, completely uninstalled my sound interface device and reinstalled the drivers just by plugging it in after the reboot. There doesn't appear to be any standalone drivers for it on their website.
I suppose it may also be a PSU power overload, but I don't really see that happening. The 1080 TI requires 600W, but I would figure that means for the rest of the system too. So it is feasible but unlikely that it would be power, I mean I think 700W should be enough for what I'm using with it.
 

johnb35

Administrator
Staff member
Did the 2 issues (keyboard and bluescreen) start about the same time? The wpprecorder.sys driver is an actual windows file not any particular hardware file. This could be due to file compression, bad windows update or a formatting drive issue.

First thing to do would be to try a different keyboard to see if unplugging and replugging in stops. If not, this is definitely either a windows or motherboard issue. A reinstall of windows may be in your near future.
 
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