MSI R9 390 Driver Issues

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Trevor Hoffman

New Member
So about a couple weeks ago, my graphics card has been running into issues with games crashing once I join in them.
It says:
"A fatal error occurred in the graphics driver.

Code:38
Result:'Device removed, Reason:
DXGI_Error_Device_Hung:Graphics device stopped responding.
There might be an infinite loop in a GPU Program.'

I have tried new drivers, but that will just crash my game, but when I try old drivers it lags my game using up 100% of my CPU.

If anyone could help that would be awesome. Thank you
 
johnb35

johnb35

Administrator
Staff member
What has changed in your system the past couple weeks? Any new hardware or software installed? Have you scanned for malware? What exact model of power supply are you using?
 
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Trevor Hoffman

New Member
I currently just got a new CPU fan and that is about it for my new hardware and I also downloaded a couple of new games. I have not scanned for malware bits any time recently. And the PSU I am using a RM750.
 
johnb35

johnb35

Administrator
Staff member
Make sure power cables to video card are securely attached. Did you discharge yourself before touching anything inside the pc? You could have sent a static charge to your card doing some damage.
 
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Trevor Hoffman

New Member
The graphics card is securely attached. If I remember I do think I discharged my self before I went going around by touching something that was metal. It might be a static charge that might have. But I do know there is something wrong with the GPU Drivers.
 
johnb35

johnb35

Administrator
Staff member
Well if everything was working fine beforehand then something has happened recently. Do you have the video card or cpu overclocked? If so, remove the overclocks.
 
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Trevor Hoffman

New Member
It might be overclocked because my CPU is a 4.0 GHz but whenever I run high intensity games it goes to about 4.3 GHz. I do not know how to remove the overclock though.
 
johnb35

johnb35

Administrator
Staff member
4790k is base clock of 4.0 but turbo is 4.4. So its not manually overclocked. Not a lot to do here besides try a different video card and if that don't help, maybe try reinstalling windows. If that still doesn't solve it, then you have some hardware issue somewhere. Something like this isn't easy to track down.
 
johnb35

johnb35

Administrator
Staff member
I would borrow a card before buying one if you could. Might even be beneficial to take it in and have it diagnosed.
 
johnb35

johnb35

Administrator
Staff member
By using a different one. But my comment was take your whole system in to have the issue diagnosed.
 
johnb35

johnb35

Administrator
Staff member
Depends on who does it. Every company is different. I would try a local mom/pop store before a big box store though.
 
Darren

Darren

Moderator
Staff member
In my city it's usually 40-50 bucks for a diagnostic. Shop I worked at for a while was $40.
 
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