WIndows 10 WiFi keep dropping. Help please.

ssal

Active Member
On my HP8470p running Windows 10, the wi-fi connection would disconnect a few time over the evening. Mostly is when I haven't touch the computer for a while (it is not in sleep mode). But sometimes it drops even when I am in the middle of using the computer.

Any suggestion?
 

Darren

Moderator
Staff member
Issues with the rest of the network?

Reinstall drivers, otherwise card just might be dying.
 

_Pete_

Active Member
Also it could be problems with your router, telephone line or your ISP. My ISP, Sky, has suddenly started dropping out for no apparent reason. It isn't too bad at the moment once or twice a week maybe and that is after years and years of solid service. According to my computer I'm still connected with internet access but my browser says it cannot find that page. then it will just connect again all by itself. of course by the time I have rung Sky there is nothing wrong.
 
On my HP8470p running Windows 10, the wi-fi connection would disconnect a few time over the evening. Mostly is when I haven't touch the computer for a while (it is not in sleep mode). But sometimes it drops even when I am in the middle of using the computer.

Any suggestion?

Have you changed the routers SID to something unique?
If your WI-fi has the same name as others around you your computer will try to connect to the strongest network, that if its not yours, the authentication fails and it will revert back to your wi-fi...
So changing the SID is Nr:1 when you set up a WI-fi router..
 

Cromewell

Administrator
Staff member
On my HP8470p running Windows 10, the wi-fi connection would disconnect a few time over the evening. Mostly is when I haven't touch the computer for a while (it is not in sleep mode). But sometimes it drops even when I am in the middle of using the computer.

Any suggestion?
Check your power plan settings. Your WiFi adapters may be set to turn off. Power Options -> Change Plan Settings -> Change Advanced Settings -> Wireless Adapter Settings -> Change to Always On/Maximum Performance if it's not already.
 

ssal

Active Member
Have you changed the routers SID to something unique?
If your WI-fi has the same name as others around you your computer will try to connect to the strongest network, that if its not yours, the authentication fails and it will revert back to your wi-fi...
So changing the SID is Nr:1 when you set up a WI-fi router..
Nothing had changed. When it drops, I click the disconnect and connect and go right back on line.
 

ssal

Active Member
Check your power plan settings. Your WiFi adapters may be set to turn off. Power Options -> Change Plan Settings -> Change Advanced Settings -> Wireless Adapter Settings -> Change to Always On/Maximum Performance if it's not already.
I have it set o Max. but it still happens.
 

beers

Moderator
Staff member
Single host, tshoot nic.
Multiple hosts, tshoot ap/router
Multiple hosts when also wired, router/upstream
 

johnb35

Administrator
Staff member
What is your wireless adapter? Is it an internal AC wifi adapter. A lot of AC wifi adapters tend to do that. Mine does. Updated drivers don't help either.
 

Intel_man

VIP Member
Have you had that HP since launch (~2012)?

Is the wifi card in that HP laptop an original item and not upgraded/replaced?

What kind of router/modem are you using?

How far away are you from the router/modem and are there any walls between your router/modem and the laptop?

What power setting is your laptop on?
 
I had the same problems I restored the system back to an earlier date
I tried uninstalling the drivers resetting the network restarting the computer and a lot of other things but when I restored the system it worked
Also make sure assisted connection setup is enabled and set to automatic in services
Use system restore as a last resort
 
I´m surprised that both I and others has forgot to ask you to UPDATE the routers firmware (thee is usually a setting in your router for doing that) There has been a lot of vulnerabilities in many routers lately.. An update might fix any issues in that area..

If the wi-fi faults only on your computer, check your DNS-settings..
Make them use your router as DNS-server (I assume you have DNS-forwarding in your router)

Your router should have your ISP´s DNS servers (comes automatically with DHCP in your router)
Your computer should have your router as DNS-server... (should come automatically via DHCP from your router..)
In your routers settings, make sure your router gives your computer the same IP-adress over and over again..
(It like a fixed IP-adress but from your router)

Make sure your computer uses the correct basic-drivers:
-if its a INTEL-computer download HERE!
-If the computer is AMD-based download HERE!

That usually corrects faulty drivers if you tried stuff like Driverbooster and other who install "almost" correct drivers or if a driver has gone corrupt (Not uncommon if you always use your computer as an admin..)
 
Last edited:

Darren

Moderator
Staff member
I´m surprised that both I and others has forgot to ask you to UPDATE the routers firmware (thee is usually a setting in your router for doing that) There has been a lot of vulnerabilities in many routers lately.. An update might fix any issues in that area..

If the wi-fi faults only on your computer, check your DNS-settings..
Make them use your router as DNS-server (I assume you have DNS-forwarding in your router)

Your router should have your ISP´s DNS servers (comes automatically with DHCP in your router)
Your computer should have your router as DNS-server... (should come automatically via DHCP from your router..)
In your routers settings, make sure your router gives your computer the same IP-adress over and over again..
(It like a fixed IP-adress but from your router)

Make sure your computer uses the correct basic-drivers:
-if its a INTEL-computer download HERE!
-If the computer is AMD-based download HERE!

That usually corrects faulty drivers if you tried stuff like Driverbooster and other who install "almost" correct drivers or if a driver has gone corrupt (Not uncommon if you always use your computer as an admin..)

DNS issues typically will not give you intermittent issues like what he describes. It either will fail to authenticate with the network and not work due to DNS resolution failure or have an IP mismatch or conflict. These things don't just change back and forth, although most of that advice is good for general network health. Forced IP's isn't really necessary usually unless you're routing traffic or ports (I do though).

@OP check that you're not bumping the WiFi switch on the HP, easy to do on those. Flash the BIOS for good measure (super easy on HP's), and the router firmware as Swede said isn't a bad idea either.

EliteBook_8460p_10.jpg
 

Cromewell

Administrator
Staff member
It either will fail to authenticate with the network and not work due to DNS resolution failure or have an IP mismatch or conflict.
What? I'm not sure where authentication comes in, for the second part, do you mean like stale DNS records? I agree it's very likely not DNS though.
 
Last edited by a moderator:

Darren

Moderator
Staff member
What? I'm not sure where authentication comes in, for the second part, do you mean like stale DNS records? I agree it's very likely not DNS though.
My point being DNS issues wouldn't look like this at all. The IP conflict wasn't in relation to DNS, just saying that even if it was that issue it also wouldn't look like this.
 

Cromewell

Administrator
Staff member
My point being DNS issues wouldn't look like this at all. The IP conflict wasn't in relation to DNS, just saying that even if it was that issue it also wouldn't look like this.
Ah, the wording really confused me :)
 

ssal

Active Member
I am almost convinced that the problem is the modem/router. Every now an then I have to reboot the modem/router. It maybe one of those flutes that that occurred and came back on, but the machine was discounted.

I use the same machine in my son's WiFi, as well as working in coffee shops, without problem.
 
I am almost convinced that the problem is the modem/router. Every now an then I have to reboot the modem/router. It maybe one of those flutes that that occurred and came back on, but the machine was discounted.

I use the same machine in my son's WiFi, as well as working in coffee shops, without problem.

Did you update the routers firmware?
 
Top