Continuation of problems

A month or so ago my power supply blew. At the time i was lucky as it seemed the rest of my hardware was spared
However I think now the damage is starting to show. Since yesterday I have encountered random and repeating blue screens. All with different errors. I try too fix one and another one appears. After a blue screen my pc wont start unless I hard reboot it by holding the power button. Some times i need to do this a few times to get it to start only for it to crash moments later. So is it possible that this is just a hard drive issue or should I start shopping for a cpu and motherboard
 

johnb35

Administrator
Staff member
Did you write down any of the bluescreen codes? Navigate to c:\windows\minidump and see if there is any files in that folder. If there is then run this program.

Download BlueScreenView
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
 
==================================================
Dump File : 013120-39500-01.dmp
Crash Time : 30/01/2020 10:34:51 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff803`40882072
Parameter 3 : ffffe181`9e258930
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+1c14e0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+1c14e0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\013120-39500-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 18362
Dump File Size : 495,924
Dump File Time : 31/01/2020 9:20:42 AM
==================================================
 
i have not installed any new hardware recently, have not installed any new applications either. I have done virus scans and malware scans. Stress tested my CPU. Only thing I havnt done is tried to fresh install windows but only because I am not sure it would make a difference. Also Windows Memory Diagnostic Tool shows no errors
 
Last edited:

johnb35

Administrator
Staff member
Zip up the following file and attach it to your next post. I'll debug it.

C:\WINDOWS\Minidump\013120-39500-01.dmp
 
Zip up the following file and attach it to your next post. I'll debug it.

C:\WINDOWS\Minidump\013120-39500-01.dmp

Thanks but before i had seen this post I had already refreshed my hard drive. Doing so did seem to fix the bluescreen errors however I am still getting a total pc freeze if I try to play a game. I was monitoring the cpu temp the whole time and while it did get hot it didnt get to the point where I think it would cause a problem. Max temp was 91 which is high but I have been told this cpu is ok between 95 and 100. However I have gone ahead and removed the heatsink, given it a good clean and reapplied new thermal paste. Havnt tested it under load yet however I do see lower idle temps at the moment. Though I am concerned by a spike on the 2nd and 4th core, well above the average of the others. not sure if this could indicate an issue with the cpu or if its normal to have higher temps on these cores.
 

aldan

Active Member
to not post pc specs is your choice,but we do not ask for this lightly.everybody on this forumn does this on their own time.the one way to prolong this thread for no good reason would be to second guess the people who are trying to help you.now,read the post above yours.
 
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