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Thank your reply John35 I have tried that. Unfortunatly whatever I try doesn't work, the software canot find the drive. After a while the drive shows up but almost stops the computer because the external drive is spinning all the time, once it loads after I plug they usb lead in What I don't...

Hi can you help me please ? My laptop crashed while installing free software. I had to reinstall windows 8.1. It also took out my Seagate expansion portable drive. I can see it in the device manager but it will not let me see or access what is on the drive. What does this mean in the image...