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Thank you John. I know I'd feel more comfortable doing this. Just signing into Amazon could be vulnerable, much less banking.

Hey there JB - long time! The operating system is windows 10; hate to admit it, but I picked it up on craigslist. I have no indication that the seller (former electronics store owner) is anything but OK, but you never know...

Good Afternoon All, I recently purchased a used Dell Latitude e5440 laptop. I know many (most) would say this is not a wise move from a security standpoint, but I simply could not afford the expense of a new laptop right now. The unit appears very sound and operates as it should - no problems at...

Thanks John. I've been away from the computer for quite a while (months), and my wife doesn't know the difference between fast or slow. It definitely seem slow to me, but I can't say from when. I'll make the changes you've suggested and let you know. Thanks again!

Thanks John. Here you go:

Hello - back again. This time my issue is with my Gateway desktop running Windows 8.1. The problem is that the whole system is running very slowly - even key strokes take time to respond. The internet runs slow as well, very slow in loading the multiple components of "busy" web sites. I've run...

Thanks, John - sorry for the late reply. Turns out it was the usb port on the tablet. I guess it's a real problem on these dell venues. The desktop usb ports check out ok with other devices. Now I'm on a mission to see what I can do about the tablet. Won't connect or charge, and it won't let me...

Hi, John - Thanks for the reply. I just tried your suggestion with negative results. Neither a ps/2 KB or mouse gave any response, even after a few reboots. I WAS able to plug my USB mouse into every USB port (6 in back, 2 in front), and in worked in all of them. So I tried my phone, and was...

Hey - I tried searching on this and found nothing that helped. I have a Gateway SX2865 desktop on which the USB ports have stopped working. Once in a while I'll get the "chime" when plugging in, but it's followed immediately by a 2nd chime (indicating a disconnect). I've checked the USBs in...

Thanks JohnB - I'll be picking the computer up on Tuesday, and I'll advise of the progress.

Thanks for the info on the scans. Problem is, when the computer is powered up normally, it only displays the blank screen (no icons), without the ability to access the menu. When powered up in safe mode, the icons are there, but none of them will open, and still not able to access the menu...

I guess anything's possible, because it's an older laptop. It was working a couple of weeks ago, a bit slow perhaps. I was able to remote in and run the usual scans - lots of infections, as he hadn't run any scans for almost a year! I cleaned it up with the usual programs, and it seemed to work...

Here's one for the pros (you know who you are JohnB) who have pulled my fat from the fire too many times! My father's computer (God bless him for trying - he's 78), a Sony Vaio, refuses to "work" for him. I tried to remote in, but he can't get it to a point of even functioning. A normal start...

Here's the OTL log. I can't seem to get the junkware removal scan to work, though.... OTL logfile created on: 10/21/2014 11:10:15 PM - Run 1 OTL by OldTimer - Version 3.2.69.0 Folder = C:\Documents and Settings\STEVE\Desktop Windows XP Home Edition Service Pack 3 (Version = 5.1.2600) -...

acer notyebook restore Here's the adwcleaner log: # AdwCleaner v4.001 - Report created 21/10/2014 at 09:08:24 # Updated 20/10/2014 by Xplode # Database : # Operating System : Microsoft Windows XP Service Pack 3 (32 bits) # Username : STEVE - ACER-399B23EC8F # Running from ...

Hey, All - Hey JohnB: Back with the second notebook I'm cleaningup for a friend. This is an Acer Aspire One, CPU N270 @ 1.60GHz, .99 GB RAM, running 2002 XP Home edition w/ SP 3 - pretty much the same type crappy computer as the recently repaired Dell notebook. Trying to help my friend as it's...

MWB Killer JohnB - Will do. Thank you very much for all your help. You stand the line that keeps these machines from driving us insane! (Which, by the way, will probably occur again when I start to clean up the same friend's acer notebook - you'd think it was so hard to run a friggin' scan once...

MWB Killer JohnB - The computer is a dell INSPIRON 910, and it will accept another gig of ram, which I will suggest. Here is a copy of the hijackthis log: Logfile of Trend Micro HijackThis v2.0.5 Scan saved at 10:21:44 PM, on 10/17/2014 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE...

MWB Killer JohnB - I uninstalled and reinstalled as per your suggestions (I did hold onto the superantispyware for the time being). I then ran the MWB & SAS scans, as well as an avast (which is what I used to replace the avg), and all scans are fine. As this is a notebook, these extra programs...

MWB Killer The OTL extras log. I know this is a ton of stuff - thank you once again! OTL Extras logfile created on: 10/15/2014 5:11:03 PM - Run 1 OTL by OldTimer - Version 3.2.69.0 Folder = C:\Documents and Settings\Misty&Steve\Desktop Windows XP Home Edition Service Pack 3 (Version =...