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Tried another cable and unplugging it but it still doesn't work.

Tried another USB port, I only have two, but that didn't help.

It's possible a conflict exists thru the USB port since my computer recognizes the scanner each time I reinstall it but an error message prevents it from working. The Adaptec ASPI driver recommended by Lorand got the scanner working again for a couple of days, even after the computer was shut...

Thanks for your reply. You can read the string from Nov. 14 'USB scanner doesn't work' for an idea of what has been tried so far.

Sorry to bother you with this again but my new BenQ scanner has quit working and brings up an error message, I have uninstalled the software etc, but it still won't scan. Any ideas?

Thanks for the Adaptec ASPI link. That download has got my scanner working again. Tim

This code pops up when I click on the shortcut [fff:0024]. If I unplug the scanner from the USB port I get a code [ffff:0061] and the explanation 'scanner not found'. No explanation is offered with the first code.

I've gone to the HP and Intel websites and downloaded and installed the latest drivers to no effect. The BenQ scanner application actually opens but a code pops up and the device won't scan. Visits and emails to the manufacturer's website have not resulted in the code definition.

Thanks for your reply. I've uninstalled and reinstalled the scanner several times, unplugged other USB devices since one suggestion was there might be a conflict at the USB ports and checked for problem in device manager without success.

I think this is a common problem on older systems like mine with Windows 98 SE. My new BenQ scanner worked when first hooked up but now won't scan and gives me a code number. I've read links from other users with different types of scanners have this problem that may be linked to the Twain 32...