Cobra Portable Wand Scanner


New Member
I purchased a Cobra Portable Wand Scanner 2300WAND. While trying to install to my laptop I received the following message; "Device driver software was not successfully installed. Please consult with your device manufacture for assistance getting this device installed. Device unplugged."

I am getting nowhere with the Cobra support. And I though I would try here.

My laptop is a Dell Inspiron 5537 with Windows 8.1
Processor Intel (R) Core (TM) i5-4200 CPU @ 1.60 GHz 2.3 GHz
Installed Memory 8.00 GB
System type 64 - bit operating system.

I appreciate any guidance you can give me.


Master of Turning Things Off and Back On Again
Staff member
You need to install the driver software for the scanner. Did it come with an installation CD?


New Member
I installed the disk that came with the scanner. I thought the driver software would automatically install from the disk.