Issues with holding connection, cable.

Timmie

Timmie

Member
Mmk, so I have comcast and for some reason, when the comp is in-active, even when I'm downloading, I sometimes lose the connection, my 'Online' and 'Send' lights turn off.....and the only way I have found to regain this connection is to reset the modem, this usually works, the time it takes to die differs, some times 30mins, sometimes 2-4 hrs. I'm running on the Motorola SB5101 SurfBoard Modem and I have a Belkin router setup. I havin't had it lose the connection while I'm surfing, but I'm sure its capable of it :rolleyes:

Any ideas or comments are more then welcome. Thanks!!
 
If you have to continually reset the modem you need to try recycling the router instead. It's sounds like the router itself is the problem if you keep losing connection while downloading unless the modem is heating up for some reason. Quite often connection is lost on a dsl router here when a quick recycle of power on it corrects that quickly. The next time it happens try recycling the router first to see if that helps. If that doesn't refresh the connection your may have to consider a new modem.
 
Mmk, I tried reseting the router and un-plugging it, no dice....as far as I know the modem doesn't get very hot. but I think I'll try it without the router...
 
If you connect alright without the router but have problems later that would point at the modem as the problem. But if all goes well you will know then that the router was the source of the problems you were having. Too bad you didn't have another modem onhand to try out. If that worked good then the question would be answered.
 
One way to check that out of course is first look in the device manager under modem, network adapters, etc. or "other detected devices" to see if you have anything with yellow exclamation marks. If you are seeing "device working properly" when right clicking on the listing for the modem that doesn't always mean the drivers are active. What you could do there to insure they are in correctly and active would be to totally remove them altogether.

Once you restart the system go into the Control Panel and use the add new hardware wizard to manually select modem as the device from the list there. Windows will then look for a cd/floppy with drivers where you choose the alternate method of manually browsing for the drive where the drivers are located. It takes a minute longer but often gets Windows to take them more readily. With a usb connection used for a dsl router here the type of connection is different being a network adapter rather then modem. But the way Windows takes the needed drivers once the correct driver is highlighted at the root directory of the driver disk usually works best. You can also use the automatic method to see which works best for you. The idea though is to get Windows to make them active as well as just copying them to the hd.
 
OK, thanks for that...sadly I started it and realised taht the device manager does not have my modem listed...it has my eithernet adapter, and my internal modem, but not my cable modem....I beleve this is my problem. I could be wrong but I'm fairly sure this is it, so on that note....I put in my installation CD, to re-install the drivers and it failed the connectivity test-duh-and that was that....should I download new ones at my neihbor's house..?
 
You could try the new hardware wizard in the Control Panel to see if you can get Windows to take the drivers off of the disk when selecting the type of device. Windows will then grab the needed drivers. Hopefully it will turn out to be just a driver(s)/device missing type of situation instead of a failing modem. With nothing in the DM listed for it you probably just need Windows to install the drivers and make them active even you have to get them by using a neighbor's system to download them. Otherwise a new modem will be needed if you don't see results.
 
Although I know this is not necessarily the solution that you want to hear, I'd agree with the fact that it's your router, and that Belkin routers are crap. I've had fairly large experience with all of their networking hardware, and almost all of it has been faulty in one way or another. I'd go to your local electronics store when one of the wireless routers is on sale and get it for about $40. The wired ones usually don't go on sale and are $50, so get more for less money while you're at it... :)
 
well that has been considered, and I thank you for your insight, however I disconnected the router yesterday, to check....same prob.
 
You're right about Belkin being "crap"! DCIScouts. They are about the lowest in routers like eMachines is to complete systems. It seems to come down to which one actually is failing or not being detected properly however. A bad modem with a crap router certainly doesn't help any.
 
Have you called your ISP to do a check on their end to see if everything is a-ok?

@ PC-Eye
Yeah, I love it when your hardware sends you adware and spyware that is sponsored by Belkin, wait, wasn't that supposed to be stopped by the built-in firewall???
 
That's called builtin spyware/adware. You won't have to worry much about strange adwares and spywares coming in since they will have the monopoly on it. They should have a slogan for that like "Our firewall insures that we make your day! You pay for it. But we own it!".

Meanwhile not to get too far sidetracked ISPs generally have a maintainence periods were you can see problems in slowdowns at times. But the lack of seeing the modem listed in the device manager isn't good. With a bad modem Windows may not flag a new hardware found requiring drivers. That means you can still try and fight to get the drivers to take or toss a modem. You should at least have seen a yellow marked unknown item listed under "other devices" if you went into the device manager.
 
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