BSOD help please

PhotonCrasher

New Member
Hi, i have a computer that crashes, bsod, i ran bluescreenview and can anyone help me here?
heres the log:

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Dump File : 061112-23774-01.dmp
Crash Time : 11/06/2012 14:47:49
Bug Check String : REFERENCE_BY_POINTER
Bug Check Code : 0x00000018
Parameter 1 : 0x85d8e220
Parameter 2 : 0x891e0c50
Parameter 3 : 0x00000001
Parameter 4 : 0x00000001
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+dee9c
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17803 (win7sp1_gdr.120330-1504)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+dee9c
Stack Address 1 : ntkrnlpa.exe+78d02
Stack Address 2 : ntkrnlpa.exe+3e27a
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\061112-23774-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 165,656
==================================================

==================================================
Dump File : 061012-18033-01.dmp
Crash Time : 10/06/2012 21:08:17
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 0x00000020
Parameter 2 : 0x88c60000
Parameter 3 : 0x88c60030
Parameter 4 : 0x08060000
Caused By Driver : fltmgr.sys
Caused By Address : fltmgr.sys+620c
File Description : Microsoft Filesystem Filter Manager
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+120c6b
Stack Address 1 : ntkrnlpa.exe+26df9a
Stack Address 2 : ntkrnlpa.exe+231bb2
Stack Address 3 : ntkrnlpa.exe+2226d9
Computer Name :
Full Path : C:\Windows\Minidump\061012-18033-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 186,136
==================================================

==================================================
Dump File : 061012-19905-01.dmp
Crash Time : 10/06/2012 15:05:22
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x92ddf501
Parameter 3 : 0x8d979ba0
Parameter 4 : 0x8d979780
Caused By Driver : dxgmms1.sys
Caused By Address : dxgmms1.sys+1b501
File Description : DirectX Graphics MMS
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17554 (win7sp1_gdr.110202-1504)
Processor : 32-bit
Crash Address : dxgmms1.sys+1b501
Stack Address 1 : dxgmms1.sys+1be66
Stack Address 2 : dxgmms1.sys+1d4c8
Stack Address 3 : dxgmms1.sys+311df
Computer Name :
Full Path : C:\Windows\Minidump\061012-19905-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 165,656
==================================================

==================================================
Dump File : 060912-18798-01.dmp
Crash Time : 09/06/2012 19:02:55
Bug Check String : REFERENCE_BY_POINTER
Bug Check Code : 0x00000018
Parameter 1 : 0x85d9a220
Parameter 2 : 0x860394f0
Parameter 3 : 0x00000001
Parameter 4 : 0x00000001
Caused By Driver : klif.sys
Caused By Address : klif.sys+6be0c
File Description : Klif Mini-Filter [fre_wlh_x86]
Product Name : Kaspersky™ Anti-Virus ®
Company : Kaspersky Lab
File Version : 8.9.0.156 built by: WinDDK
Processor : 32-bit
Crash Address : ntkrnlpa.exe+dee9c
Stack Address 1 : ntkrnlpa.exe+78d02
Stack Address 2 : ntkrnlpa.exe+3e27a
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\060912-18798-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 169,752
==================================================

==================================================
Dump File : 060812-24211-01.dmp
Crash Time : 08/06/2012 13:04:54
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x92e1b501
Parameter 3 : 0x8d967ba0
Parameter 4 : 0x8d967780
Caused By Driver : dxgmms1.sys
Caused By Address : dxgmms1.sys+1b501
File Description : DirectX Graphics MMS
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17554 (win7sp1_gdr.110202-1504)
Processor : 32-bit
Crash Address : dxgmms1.sys+1b501
Stack Address 1 : dxgmms1.sys+1be66
Stack Address 2 : dxgmms1.sys+1d4c8
Stack Address 3 : dxgmms1.sys+311df
Computer Name :
Full Path : C:\Windows\Minidump\060812-24211-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 165,656
==================================================

==================================================
Dump File : 060812-17269-01.dmp
Crash Time : 08/06/2012 10:07:07
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 0x00000007
Parameter 2 : 0x0000109b
Parameter 3 : 0x00000000
Parameter 4 : 0x864991d0
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+120c6b
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17803 (win7sp1_gdr.120330-1504)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+120c6b
Stack Address 1 : ntkrnlpa.exe+bac64
Stack Address 2 : ntkrnlpa.exe+3e27a
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\060812-17269-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 186,136
==================================================

==================================================
Dump File : 060212-21200-01.dmp
Crash Time : 02/06/2012 14:49:06
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x934576bc
Parameter 3 : 0xad62b9c0
Parameter 4 : 0x00000000
Caused By Driver : dxgmms1.sys
Caused By Address : dxgmms1.sys+1d6bc
File Description : DirectX Graphics MMS
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17554 (win7sp1_gdr.110202-1504)
Processor : 32-bit
Crash Address : dxgmms1.sys+1d6bc
Stack Address 1 : dxgmms1.sys+212e8
Stack Address 2 : dxgmms1.sys+2149b
Stack Address 3 : dxgmms1.sys+16fc
Computer Name :
Full Path : C:\Windows\Minidump\060212-21200-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 186,136
==================================================

==================================================
Dump File : 051912-18954-01.dmp
Crash Time : 19/05/2012 15:10:03
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 0x00000007
Parameter 2 : 0x0000109b
Parameter 3 : 0x00000000
Parameter 4 : 0x87c28be8
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+120c6b
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17803 (win7sp1_gdr.120330-1504)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+120c6b
Stack Address 1 : ntkrnlpa.exe+bac64
Stack Address 2 : ntkrnlpa.exe+3e27a
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\051912-18954-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 186,136
==================================================

==================================================
Dump File : 041312-21528-01.dmp
Crash Time : 13/04/2012 19:35:09
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x925df501
Parameter 3 : 0x82370ba0
Parameter 4 : 0x82370780
Caused By Driver : dxgmms1.sys
Caused By Address : dxgmms1.sys+1b501
File Description : DirectX Graphics MMS
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17554 (win7sp1_gdr.110202-1504)
Processor : 32-bit
Crash Address : dxgmms1.sys+1b501
Stack Address 1 : dxgmms1.sys+1be66
Stack Address 2 : dxgmms1.sys+1d4c8
Stack Address 3 : dxgmms1.sys+311df
Computer Name :
Full Path : C:\Windows\Minidump\041312-21528-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 145,080
==================================================

==================================================
Dump File : 041012-21543-01.dmp
Crash Time : 10/04/2012 15:58:40
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x82e7b04f
Parameter 3 : 0x8bbd5ae4
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+26704f
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17803 (win7sp1_gdr.120330-1504)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+26704f
Stack Address 1 : ntkrnlpa.exe+222699
Stack Address 2 : ntkrnlpa.exe+78d60
Stack Address 3 : ntkrnlpa.exe+273d79
Computer Name :
Full Path : C:\Windows\Minidump\041012-21543-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 145,080
==================================================

==================================================
Dump File : 030612-19484-01.dmp
Crash Time : 06/03/2012 11:26:28
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x9663c501
Parameter 3 : 0x8d779ba0
Parameter 4 : 0x8d779780
Caused By Driver : dxgmms1.sys
Caused By Address : dxgmms1.sys+1b501
File Description : DirectX Graphics MMS
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17554 (win7sp1_gdr.110202-1504)
Processor : 32-bit
Crash Address : dxgmms1.sys+1b501
Stack Address 1 : dxgmms1.sys+1be66
Stack Address 2 : dxgmms1.sys+1d4c8
Stack Address 3 : dxgmms1.sys+311df
Computer Name :
Full Path : C:\Windows\Minidump\030612-19484-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 145,080
==================================================

==================================================
Dump File : 020912-20654-01.dmp
Crash Time : 09/02/2012 13:34:34
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x92fd4501
Parameter 3 : 0x8d770ba0
Parameter 4 : 0x8d770780
Caused By Driver : dxgmms1.sys
Caused By Address : dxgmms1.sys+1b501
File Description : DirectX Graphics MMS
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17554 (win7sp1_gdr.110202-1504)
Processor : 32-bit
Crash Address : dxgmms1.sys+1b501
Stack Address 1 : dxgmms1.sys+1be66
Stack Address 2 : dxgmms1.sys+1d4c8
Stack Address 3 : dxgmms1.sys+311df
Computer Name :
Full Path : C:\Windows\Minidump\020912-20654-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 145,080
==================================================


Thanks
 

Viision

New Member
When does it Blue screen exactly? What are you doing when it Blue screens?
 
Last edited:

voyagerfan99

Master of Turning Things Off and Back On Again
Staff member
Try testing your memory and hard drive first. If both come back as passed, then you might want to look into an OS reload.
 

Viision

New Member
1. I would test your hard drive using the manufacturers test.
2. Test the RAM using memtest.
3. Try updating your drivers.
4. Try running a full scan in safe mode with malwarebytes and post your log here.
 
Last edited:

johnb35

Administrator
Staff member
A lot of your bluescreen resulted from direct X graphics. So I would definately update your video card drivers. A couple reference a memory issue but that could be from the video card issue. Do you have the latest video drivers?
 
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