computer crashing, rebooting when crash happens

FnordyGem10701

FnordyGem10701

New Member
for some time now some of my games on my gaming pc (halo infinite, spiderman remasteredPC) have been crashing out of the blue when i have been playing them, both games general graphic settings being medium. The crashing started when spiderman remastered crashed then halo infinite followed up (note that halo infinite started crashing when spiderman remastered started crashing). at the time the crashing started i had a radeon RX 6600 (power color), thinking that the GPU not powerful enough for the games I upgraded my GPU to a RX 6650 XT hellhound thinkin that it will fix the issue. Some time past with nether games crashing but then when i was playing halo infinite it crashed right when I was playing it, after the game crashed i tried to re-load the game and it did not even load to the menu screen with out it crashing (same with spiderman remastered), so i disconnected and re-connected my GPU and it fixed the problem for about a day or two then the crashing starts again, so then i tried re-seating my GPU and it worked for about a month then it started crashing again, but this time when it crashed some of my other games started to crash (the games being minecraft, halo CE, halo 2 (yes i'm a halo fan if you can tell), spider man shattered dimensions, duckgame, almost every game that was not halo infinite of spiderman remastered.) i have tried almost every thing i can possibly trouble shoot with the computer and the games from restarting my computer like 40 million to changing games setting for 2 hours, i can not seem to get this problem fixed. If anyone has a answer for this i will greatly appreciate it.


thank you for taking the time to read this :D (it means a lot)

my specs

GPU (RX 6650 XT hellhound). (Bought about 2-3 months ago from amazon)

motherboard (gigabyte H310M A) (got from a friend)

PSU (600W REDRAGON 80 plus bronze) (got from a friend)

CPU (core i5 9400F) (from amazon)

RAM (V-ENGEANCE LPX DDR4 32GB (have 2 sticks of this ram) ) (from amazon)

MEMORY (Samsung 980 pro PCIe 4.0 NVMe M.2 SSD (1TB) ) (from amazon)

running widows 10
 
FnordyGem10701

FnordyGem10701

New Member
i was thinkin the same thing but i was looking at the Microsoft support page and some guy had the same problem and with halo infinite that i was having and he upgraded from a 600w to a 1000w and still had the same problem (here is the link to the microsoft support he made)

Redirecting

answers.microsoft.com
 
johnb35

johnb35

Administrator
Staff member
We would need more information from these crashes. Are you getting actual blue screens or is it just the game app crashing? Are you getting any error messages? Have you looked in the event viewer for any errors related to these crashes?

Please check to see what bios version you are running, there have been many updates. Have you tried reinstalling windows fresh?
 
FnordyGem10701

FnordyGem10701

New Member
when the games crash they freeze and make a buzzing sound for about 15-20 seconds (then the computer reboots, there is a blue screen when the game crashes but is like all gulched and fragged out. I'm not getting any error messages and i did not look at the event viewer for any errors related to the crashes
 
johnb35

johnb35

Administrator
Staff member
Since its bluescreening do this.

Download BlueScreenView
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
 
FnordyGem10701

FnordyGem10701

New Member
==================================================
Dump File : 111823-7203-01.dmp
Crash Time : 11/18/2023 9:09:58 PM
Bug Check String :
Bug Check Code : 0x00000119
Parameter 1 : 00000000`00000002
Parameter 2 : ffffffff`c000000d
Parameter 3 : ffffc285`efebf860
Parameter 4 : ffff988c`13f0a210
Caused By Driver : watchdog.sys
Caused By Address : watchdog.sys+3ad0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+3fd730
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\111823-7203-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 19041
Dump File Size : 1,552,652
Dump File Time : 11/18/2023 9:10:31 PM
==================================================

==================================================
Dump File : 110923-6359-01.dmp
Crash Time : 11/9/2023 6:02:22 PM
Bug Check String :
Bug Check Code : 0x00000119
Parameter 1 : 00000000`00000002
Parameter 2 : ffffffff`c000000d
Parameter 3 : ffff850d`b7ab7860
Parameter 4 : ffff9202`afa933d0
Caused By Driver : dxgmms2.sys
Caused By Address : dxgmms2.sys+bbd7
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+3fd640
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\110923-6359-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 19041
Dump File Size : 1,581,604
Dump File Time : 11/9/2023 6:03:01 PM
==================================================

==================================================
Dump File : 102423-8437-01.dmp
Crash Time : 10/24/2023 8:08:03 PM
Bug Check String :
Bug Check Code : 0x00000119
Parameter 1 : 00000000`00000002
Parameter 2 : ffffffff`c000000d
Parameter 3 : ffff830e`09eb7860
Parameter 4 : ffff9c86`2210be90
Caused By Driver : watchdog.sys
Caused By Address : watchdog.sys+3ad0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+3fd640
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\102423-8437-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 19041
Dump File Size : 1,613,444
Dump File Time : 10/24/2023 8:08:46 PM
==================================================
 
FnordyGem10701

FnordyGem10701

New Member
@johnb35 its been about 2-3 days now and i have tried to play minecraft, halo, spiderman and a few other games and they are all still crashing, so what do i do know what to do now.
 
johnb35

johnb35

Administrator
Staff member
Are you sure you have the latest video driver? If you go to device manager, then display adapters and right click on the 6650xt and click on properties, go to the driver tab and take a screenshot and post it.
 
johnb35

johnb35

Administrator
Staff member
Same as before, use your pc normally, play your games and see if it still crashes, report back.
 
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