Error: "8504,106" after I install my Norton 2010 product

Discussion in 'General Software' started by Thee Ox, Mar 2, 2010.

  1. Thee Ox

    Thee Ox New Member

    Messages:
    38
    Hi All,

    This is what I get when I try to start Norton by clicking on the Norton Icon, and nothing happenes.

    Can anyone please help?

    Thanks!,
    Thee
     
  2. johnb35

    johnb35 Administrator Staff Member

    Messages:
    33,320
    Did you by chance to a system restore prior to this?
     
  3. Thee Ox

    Thee Ox New Member

    Messages:
    38
    No I didnt cause I di not want to drag the virus with me thru time should the virus be burried in the SR!!

    Can you help??
    Thanks
    Thee
     
  4. johnb35

    johnb35 Administrator Staff Member

    Messages:
    33,320
    So you were or are infected? If so, then start by doing this.

    Please download Malwarebytes' Anti-Malware from here, here, here or here and save it to your desktop.
    • Double-click mbam-setup.exe and follow the prompts to install the program.
    • At the end, be sure a checkmark is placed next to
      • Update Malwarebytes' Anti-Malware
      • and Launch Malwarebytes' Anti-Malware
    • then click Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select Perform quick scan, then click Scan.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Be sure that everything is checked, and click Remove Selected.
    • A log will be saved automatically which you can access by clicking on the Logs tab within Malwarebytes' Anti-Malware

    If you continue to experience problems after doing this, please post a HijackThis log by doing the following:

    Download the HijackThis installer from here.
    Run the installer and choose Install, indicating that you accept the licence agreement. The installer will place a shortcut on your desktop and launch HijackThis.

    Click Do a system scan and save a logfile

    Most of what HijackThis lists will be harmless or even essential, don't fix anything yet.

    Post the logfile that HijackThis produces along with the Malwarebytes Anti-Malware log
     

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