Error: "8504,106" after I install my Norton 2010 product

Discussion in 'General Software' started by Thee Ox, Mar 2, 2010.

  1. Thee Ox

    Thee Ox New Member

    Messages:
    38
    Hi All,

    This is what I get when I try to start Norton by clicking on the Norton Icon, and nothing happenes.

    Can anyone please help?

    Thanks!,
    Thee
     
  2. johnb35

    johnb35 Malware and Spam Assassin Staff Member

    Messages:
    32,928
    Did you by chance to a system restore prior to this?
     
  3. Thee Ox

    Thee Ox New Member

    Messages:
    38
    No I didnt cause I di not want to drag the virus with me thru time should the virus be burried in the SR!!

    Can you help??
    Thanks
    Thee
     
  4. johnb35

    johnb35 Malware and Spam Assassin Staff Member

    Messages:
    32,928
    So you were or are infected? If so, then start by doing this.

    Please download Malwarebytes' Anti-Malware from here, here, here or here and save it to your desktop.
    • Double-click mbam-setup.exe and follow the prompts to install the program.
    • At the end, be sure a checkmark is placed next to
      • Update Malwarebytes' Anti-Malware
      • and Launch Malwarebytes' Anti-Malware
    • then click Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select Perform quick scan, then click Scan.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Be sure that everything is checked, and click Remove Selected.
    • A log will be saved automatically which you can access by clicking on the Logs tab within Malwarebytes' Anti-Malware

    If you continue to experience problems after doing this, please post a HijackThis log by doing the following:

    Download the HijackThis installer from here.
    Run the installer and choose Install, indicating that you accept the licence agreement. The installer will place a shortcut on your desktop and launch HijackThis.

    Click Do a system scan and save a logfile

    Most of what HijackThis lists will be harmless or even essential, don't fix anything yet.

    Post the logfile that HijackThis produces along with the Malwarebytes Anti-Malware log
     

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