oldschool1978
New Member
Hi everyone,
I've been having trouble trying to get a hardwired ethernet connection with my HP Pavilion desktop since I moved to another state. I had a dual-band Netgear Nighthawk router before my last move and there was no problem with internet intermittency, let alone a dead hardwired ethernet connection in my new home.
I upgraded to a tri-band Netgear Nighthawk router (R8000/AC3200) last year and took care of the buffering issues on Netflix, but there was still the internet intermittency with my HP computers. A message still pops up saying "Hmm...We're having trouble finding that site...Try again", which eventually loads after several clicks, but it shouldn't do that. Our mobile devices include: an android phone, a MacMini (2011), an iphone, two ipads and a Roku, all of which do not have internet intermittency or wi-fi issues of any kind.
I never had any internet intermittency or ethernet connection interruptions in my previous home. It all started to happen the moment I moved. Other technicians have suggested an ethernet adapter, which will be my next troubleshooting step, followed by a portable router/hotspot to see if that takes care of the problem.
Our neighbor next door has solar panels and its box is right next to my hardwired computer, but I don't know if that's creating any kind of intermittency in the signal.
I contacted Spectrum (my ISP) to come and check out the issue. The first technician that came picked up that the internet signal intensity was 38.5 dBmv, so he tweaked it down by adding a splitter on the circuit panel, but that still didn't solve the problem. I then asked for a new Spectrum cable modem and they gave me a Hitron, but that didn't fix the issue either.
I then bought another HP desktop (Win11, Intel Core 10th Gen) about 18 days ago to see if that would take care of the problem, but it didn't. I tested connecting the ethernet cable from the modem to this PC and disconnecting the router to see if I got a hardwired connection with this new computer, but strangely, I didn't.
Today I tested my MacMini by doing a hardwired ethernet connection and disconnecting the router, and it worked flawlessly. But what puzzles me is that there were no intermittency issues in my previous home with the oldest HP desktop. It can't be the Nighthawk Tri-band router because it's a year old and it works awesomely.
I had also purchased but returned a Samsung Galaxy Book 2, and it was also having intermittency issues saying that it can connect to the DNS. I had to click on try again or refresh the page.
Three windows computers have that intermittency issue but not the MacMini, which puzzles me even more. My next step is to buy an ethernet adapter and ask a neighbor if they're having internet intermittency problems, followed by buying a portable router/hotspot.
Has anyone ever experienced this issue and/or can provide any solution please? Does anyone think the solar panel box has anything to do with the intermittency? Is it a Spectrum cable modem problem? Could it be an HP issue? Thank you very much.
I've been having trouble trying to get a hardwired ethernet connection with my HP Pavilion desktop since I moved to another state. I had a dual-band Netgear Nighthawk router before my last move and there was no problem with internet intermittency, let alone a dead hardwired ethernet connection in my new home.
I upgraded to a tri-band Netgear Nighthawk router (R8000/AC3200) last year and took care of the buffering issues on Netflix, but there was still the internet intermittency with my HP computers. A message still pops up saying "Hmm...We're having trouble finding that site...Try again", which eventually loads after several clicks, but it shouldn't do that. Our mobile devices include: an android phone, a MacMini (2011), an iphone, two ipads and a Roku, all of which do not have internet intermittency or wi-fi issues of any kind.
I never had any internet intermittency or ethernet connection interruptions in my previous home. It all started to happen the moment I moved. Other technicians have suggested an ethernet adapter, which will be my next troubleshooting step, followed by a portable router/hotspot to see if that takes care of the problem.
Our neighbor next door has solar panels and its box is right next to my hardwired computer, but I don't know if that's creating any kind of intermittency in the signal.
I contacted Spectrum (my ISP) to come and check out the issue. The first technician that came picked up that the internet signal intensity was 38.5 dBmv, so he tweaked it down by adding a splitter on the circuit panel, but that still didn't solve the problem. I then asked for a new Spectrum cable modem and they gave me a Hitron, but that didn't fix the issue either.
I then bought another HP desktop (Win11, Intel Core 10th Gen) about 18 days ago to see if that would take care of the problem, but it didn't. I tested connecting the ethernet cable from the modem to this PC and disconnecting the router to see if I got a hardwired connection with this new computer, but strangely, I didn't.
Today I tested my MacMini by doing a hardwired ethernet connection and disconnecting the router, and it worked flawlessly. But what puzzles me is that there were no intermittency issues in my previous home with the oldest HP desktop. It can't be the Nighthawk Tri-band router because it's a year old and it works awesomely.
I had also purchased but returned a Samsung Galaxy Book 2, and it was also having intermittency issues saying that it can connect to the DNS. I had to click on try again or refresh the page.
Three windows computers have that intermittency issue but not the MacMini, which puzzles me even more. My next step is to buy an ethernet adapter and ask a neighbor if they're having internet intermittency problems, followed by buying a portable router/hotspot.
Has anyone ever experienced this issue and/or can provide any solution please? Does anyone think the solar panel box has anything to do with the intermittency? Is it a Spectrum cable modem problem? Could it be an HP issue? Thank you very much.
Last edited: