Ok, so I only have about 20 computers currently, but eventually planning to expand up to about 100 (fairly new company that is quickly rising up). Since I have never run a business that needed IT support in the past, I'm trying to find out what a reasonable cost should be for me?
Like I said, it's 20 computers we have, two different types of fairly basic software, and just need someone to handle if our computers run into bugs here and there or if our software needs technical troubleshooting here or there. We have been doing it on our own with the software's customer support, but without someone who really knows computers, it has been real rough.
So, a few questions here:
1. How does IT support typically price their costs?
2. Tying into the pricing, how much of an approximate increase should I expect as I expand down the road to the anticipated 100 computers as far as a fair price?
3. How long of a contract is typical?
4. What types of things should I look for in trying to find a quality IT support company to work with?
I really appreciate your feedback, as this is new to me and I want to make sure to do it right.
Like I said, it's 20 computers we have, two different types of fairly basic software, and just need someone to handle if our computers run into bugs here and there or if our software needs technical troubleshooting here or there. We have been doing it on our own with the software's customer support, but without someone who really knows computers, it has been real rough.
So, a few questions here:
1. How does IT support typically price their costs?
2. Tying into the pricing, how much of an approximate increase should I expect as I expand down the road to the anticipated 100 computers as far as a fair price?
3. How long of a contract is typical?
4. What types of things should I look for in trying to find a quality IT support company to work with?
I really appreciate your feedback, as this is new to me and I want to make sure to do it right.