MisterEd
Member
Is Seagate Hiding Something?
Three weeks ago I bought a Seagate external hard drive (Seagate Expansion 2TB STBV2000100). Since I wanted to use it to back up important data I decided to test it with Seagate Seatools. I am now on my 3rd drive. Here is a summary of what I have found:
Drive #1: failed the Short Generic and Long Generic tests. I returned it to the vendor for replacement.
Drive #2: failed the Seatools Short Generic test. Seagate sent me another drive. I am to send drive #2 to them within 30 days.
Drive #3: failed the Seatools Short Generic test.
I contacted Seagate Technical Support about this problem. They offered no help and seemed clueless that there might be a problem either with their diagnostic software or drives.
I just tested the 3rd drive again but this time I used the Western Digital Data Lifeguard Tools. I tested it with the "Extended Test" option which took 19 hours. It passed this test. Since I still had the 2nd drive I am testing it also with the Western Digital Data Lifeguard Tools. The test is still running but I expect it to also pass.
I guess I will keep the 3rd drive and send the 2nd to Seagate. As long as Western Digital Data Lifeguard Tools says the drive is OK I have some confidence that the drive is safe to use.
BTW, I got the same failed results on two other computers so nobody can say that the problem was my computer. Also, I tested the drive on USB 3.0 & USB 2.0 on my main computer and USB 2.0 and the other computers.
Three weeks ago I bought a Seagate external hard drive (Seagate Expansion 2TB STBV2000100). Since I wanted to use it to back up important data I decided to test it with Seagate Seatools. I am now on my 3rd drive. Here is a summary of what I have found:
Drive #1: failed the Short Generic and Long Generic tests. I returned it to the vendor for replacement.
Drive #2: failed the Seatools Short Generic test. Seagate sent me another drive. I am to send drive #2 to them within 30 days.
Drive #3: failed the Seatools Short Generic test.
I contacted Seagate Technical Support about this problem. They offered no help and seemed clueless that there might be a problem either with their diagnostic software or drives.
I just tested the 3rd drive again but this time I used the Western Digital Data Lifeguard Tools. I tested it with the "Extended Test" option which took 19 hours. It passed this test. Since I still had the 2nd drive I am testing it also with the Western Digital Data Lifeguard Tools. The test is still running but I expect it to also pass.
I guess I will keep the 3rd drive and send the 2nd to Seagate. As long as Western Digital Data Lifeguard Tools says the drive is OK I have some confidence that the drive is safe to use.
BTW, I got the same failed results on two other computers so nobody can say that the problem was my computer. Also, I tested the drive on USB 3.0 & USB 2.0 on my main computer and USB 2.0 and the other computers.