laptop problems

[udinov]

I bought a laptop but my browser and my laptop screen keeps on blacking out and the people who sold me on Lenovo Concept Store Festival Mall & PC Express & Joneco didn't fix the problem. Is it the laptop or an OS problem? Coz Im not getting a good resolution from their CS people

 

[johnb35]

What model of Lenovo is it? It's probably a garbage unit.

 

[udinov]

What model of Lenovo is it? It's probably a garbage unit.

i think so too this one could be damaged. UNFORTUNATELY. Lenovo intel core i5 intel iris Xe graphics ideapad slim 3

 

[johnb35]

That don't tell me anything. Need a model number.

 

[udinov]

Eh I dont know what that is.?

 

[johnb35]

There should be a label on it somewhere listing what exact model you have, usually on the bottom of the laptop.

 

[udinov]

I only see model type but not a model number on my laptop label?

 

[johnb35]

Does it list a serial number? We need something to identify what model you have.

 

[udinov]

PF3REFQS serial number for lenovo ideapad slim 3

 

[beers]

I plugged that into the warranty checker, it says it's a

ideapad 3-15ITL05 Laptop - Type 81X8​

IdeaPad 5 15ITL05

ww-single-model-laptops-default

www.lenovo.com

You could try booting a Linux LiveUSB and using that for a bit in order to rule out software/OS

 

[udinov]

My laptop has been reformatted by the store I bought it but I still experience the blackout browser and screen. They don’t seem to want to replace it with a new laptop. Idk whats the problem and how to fix it i thought it can be fix with reformat so what to do now if thats the case is it as good as trash?

 

[Trizoy]

Try a lower resolution, what are you running now?