LiveTech service

Discussion in 'General Software' started by alicein1derville, Nov 12, 2010.

  1. alicein1derville

    alicein1derville New Member

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    I don't know if this is really for this section or the security section, since the LiveTech service is offered by Cyberdefender which is antivirus software, but it is about computer repair so I thought I would put it here.

    I found this article in PC Mag about the LiveTech service:


    The article reviewed how it worked and it's features.

    Now, I have had Cyberdefender antivirus, and it works good, and except for a pop-up telling me something was blocked, it just runs in the background and haven't had much virus issues since using it.

    They have a 24 x7 help line which I used once and they helped with my questions.

    This LiveTech service that they offer will - for $239 - 'give your computer an initial diagnostic and fix any problems found. Then any time you need tech help, day or night, you can call on them. They'll get your printer installed, clean up pesky malware problems, optimize your PC's performance, and more...'

    For me, and probably most of us on this forum, we can do this stuff ourselves.

    What I would be willing to pay for is someone to deal with my Uncle Max, who is calling me every time he has a computer problem which is about once a month.

    For $200, LiveTech might be a good solution and gift from him.

    The article mention that the service is remote control, is that like 'Remote Access'?

    Do you think it is secure?

    Now, the article didn't test the service, so does anyone here have any experience with it?
     
  2. johnb35

    johnb35 Administrator Staff Member

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  3. alicein1derville

    alicein1derville New Member

    Messages:
    26
    Hi John,

    Thanx, but I don't really understand.

    I have Cyberdefender antivirus software, and I am happy with it. It initially removed some stuff, and since then it has done what it was billed as doing - running in the background poping up only when some malware was trying to infect my computer. I am not going to uninstall a program I paid for, that is doing what it is supposed to do. On the complants board I also saw issues with Norton, AVG and other AV programs, so everyone has issues it seems.

    The links you provided were a older complaint on compliant board and to more recent articles about Cyberdefender sending a letter to someone they feel was saying something incorrect about them. Standard business practice.

    What I was really looking for was some feedback on weather the remote access for the LiveTech service is secure. Anyone have experience with this LiveTech service?
     
  4. Broni

    Broni VIP Member

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    514
    +1
     
  5. johnb35

    johnb35 Administrator Staff Member

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    Those complaints aren't that old. One was from a few months ago. I highly suggest you dump that software and get something reputable installed.

    Even Broni, which is a malware specialist over at the techspot(http://www.techspot.com/vb/users/broni/) forum agrees that its a scam and needs to be uninstalled. So you have 2 malware specialists that are telling you to get rid of it.
     
  6. Broni

    Broni VIP Member

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    514
  7. johnb35

    johnb35 Administrator Staff Member

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    33,263
  8. Broni

    Broni VIP Member

    Messages:
    514
    Exactly same wording.
    It looks like a pure spam to me :)
     

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