I don't know if this is really for this section or the security section, since the LiveTech service is offered by Cyberdefender which is antivirus software, but it is about computer repair so I thought I would put it here. I found this article in PC Mag about the LiveTech service: http://www.pcmag.com/article2/0,2817,2372447,00.asp The article reviewed how it worked and it's features. Now, I have had Cyberdefender antivirus, and it works good, and except for a pop-up telling me something was blocked, it just runs in the background and haven't had much virus issues since using it. They have a 24 x7 help line which I used once and they helped with my questions. This LiveTech service that they offer will - for $239 - 'give your computer an initial diagnostic and fix any problems found. Then any time you need tech help, day or night, you can call on them. They'll get your printer installed, clean up pesky malware problems, optimize your PC's performance, and more...' For me, and probably most of us on this forum, we can do this stuff ourselves. What I would be willing to pay for is someone to deal with my Uncle Max, who is calling me every time he has a computer problem which is about once a month. For $200, LiveTech might be a good solution and gift from him. The article mention that the service is remote control, is that like 'Remote Access'? Do you think it is secure? Now, the article didn't test the service, so does anyone here have any experience with it?