New Laptop but loses router internet connection.

Discussion in 'Laptops, Tablets and Smartphones' started by DeltaDart1, Jun 24, 2013.

  1. DeltaDart1

    DeltaDart1 New Member

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    Bought yesterday a HP 2000 Notebook. 1 very irritating problem from the start. Main computer is downstairs with a 1 month old Netgear router. I use it for Wii/Netflix(about 8 ft. away) and my wifes HP 2000(10 ft. away upstairs). So i'm thinking range can't be the problem.

    Unpacked the new laptop and set up the Netgear router with no problem. However about 2 hours later the HP said it lost internet connection. It showed that I had 4 wi-fi signals I could connect to(neighbors)but did not show my Netgear router. Came downstairs and nothing was wrong with the router.

    Just for the heck of it I reset(unplugged)the modem and router. When they came online went upstairs and sure enough the HP internet was connected to my router. That lasted 4 hours and the problem happened again. Reset the modem and router and problem solved again.

    Just 30 minutes ago the problem happened again. What do you think the problem is? I can't keep doing this all day. Thanks!
     
  2. johnb35

    johnb35 Administrator Staff Member

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    33,348
    Which netgear router do you have? Try to see if there is a driver update for the wireless card.
     
  3. DeltaDart1

    DeltaDart1 New Member

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    198
    It's a Netgear N300 WNR2000 Driver update for the wireless card? How is that done if that's the problem? Thanks!
     
  4. johnb35

    johnb35 Administrator Staff Member

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    33,348
    Go into the device manager and expand network adapters and tell me what it lists for the wireless adapter.
     
  5. DeltaDart1

    DeltaDart1 New Member

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    Dumb question. My computer or the laptop?
     
  6. johnb35

    johnb35 Administrator Staff Member

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    33,348
    I'm assuming the notebook since it keeps disconnecting correct?
     
  7. DeltaDart1

    DeltaDart1 New Member

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    198
    Can't get to her laptop right now. I checked my device manager-network adapters-expanded and it says "NVIDIA nForce 10/100/1000 Mbps Ethernet." I know this propably means nothing to you but I checked Netgear's site and it says the Netgear 300 is supposed to work with Windows 8.

    Will get you that info as quick as I can. Can't understand why it has no problems connecting to the other signals. I do very much appreciate you help. Thank You.
     
  8. DeltaDart1

    DeltaDart1 New Member

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    198
    It's been 8hrs and the internet connection stayed connected all night. In the "Device Manager-Network Adapters" it says "Qualcomm Atheros AR9485 802.11 b/g/n WiFi Adapter" Hope this information helps. Again,Thanks!
     
  9. johnb35

    johnb35 Administrator Staff Member

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    33,348
  10. DeltaDart1

    DeltaDart1 New Member

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    198
    Just know it kicked me off the internet again. Will try the updating. When I go to the device manager and find the Qualcomm Adapter there is a update driver tab,should I go ahead and update it? Do the update from my pc or the laptop?
     
    Last edited: Jun 24, 2013
  11. johnb35

    johnb35 Administrator Staff Member

    Messages:
    33,348
    You have to update from the device having the issue....
     
  12. DeltaDart1

    DeltaDart1 New Member

    Messages:
    198
    Thanks. Will see how it goes.
     

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