claptonman
New Member
So I am helping this user solved his outlook problem. He keeps getting a pop-up asking for a username and password. In that box, he had two options: His employee ID and his email address.
What I did:
-Delete account from control panel > mail. Readded it. Our system does not need name/password since it authenticates through AD.
-Same thing as above, except I put in the server name manually.
-Deleted .ost file, let rebuild mailbox.
-Repaired Outlook through 'add or remove programs'
-Check Credential Manager, nothing in there.
No idea on how to proceed from here. I'm sure a reimage would fix it, but want to stay away from that for now.
Outlook 2007, Windows 7
Edit: Forgot to mention, this does not affect connectivity to outlook. He can still send/receive, but he keeps getting that window popping up when he does anything.
What I did:
-Delete account from control panel > mail. Readded it. Our system does not need name/password since it authenticates through AD.
-Same thing as above, except I put in the server name manually.
-Deleted .ost file, let rebuild mailbox.
-Repaired Outlook through 'add or remove programs'
-Check Credential Manager, nothing in there.
No idea on how to proceed from here. I'm sure a reimage would fix it, but want to stay away from that for now.
Outlook 2007, Windows 7
Edit: Forgot to mention, this does not affect connectivity to outlook. He can still send/receive, but he keeps getting that window popping up when he does anything.
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