neither, I was using it heavily installing photoshop, illustator and office and printer software. Then It just quit. It always did make a loud vibrating noise when it was operating ever since I got it. thought it was normal. maybe it wasnt. like i said i tried downloading the drivers off the website but they did't work. gotta find the disc that came with it now, maybe those will work. what do I do if the lens is cracked? the drive should still show up in "my computer" right even if the lens is cracked right? The bios says it's there. anyway the laptop is at work and i'm at home I'll check it out tommorow.