CherryTree
New Member
I have found another computer sitting under the protection of Norton 360 that does not belong to my household/family or friends. I discovered when I went into detailed settings in Norton that it was password protected, which I had not done. When I went to access my Norton account, I found that that password had been changed, I have used the same password so knew it well. When I entered the new password I found that the product I purchased earlier this year had not been downloaded. I knew that I had done this.
I spoke to an unhelpful technician at Norton, who would not give me any details as to when the Norton password was changed. I asked the Norton technician as to what Norton antivirus I was running, he stated that I was running a trial. I could not get out of him how long this 'trial' should last as my last Norton subscription ran out in Feb 2014 and it now Sept. Most trials don't last this long. Long story short, the actual purchased Norton 360 was downloaded and working well.
I went into Network Security Map that showed a device sitting under the umbrella of my secure wireless connection. This device was not known to me so I restricted access to my computer. On my security history it states that "You restricted a computer. MAC-C8-B3-73-5D-19-79" this computer has been online on and off over the last couple of days. It also stated that now this MAC computer has been restricted it no longer has access to my computer.
I assume I have been hacked/hijacked. I do not know when this MAC computer came to sit under my secured wireless connection. How could this MAC computer gain access and sit quietly under my secure wireless. How do I find who the owners are. What do the numbers written above mean? If it is on line does this mean that it is local ie a neighbor?
I spoke to an unhelpful technician at Norton, who would not give me any details as to when the Norton password was changed. I asked the Norton technician as to what Norton antivirus I was running, he stated that I was running a trial. I could not get out of him how long this 'trial' should last as my last Norton subscription ran out in Feb 2014 and it now Sept. Most trials don't last this long. Long story short, the actual purchased Norton 360 was downloaded and working well.
I went into Network Security Map that showed a device sitting under the umbrella of my secure wireless connection. This device was not known to me so I restricted access to my computer. On my security history it states that "You restricted a computer. MAC-C8-B3-73-5D-19-79" this computer has been online on and off over the last couple of days. It also stated that now this MAC computer has been restricted it no longer has access to my computer.
I assume I have been hacked/hijacked. I do not know when this MAC computer came to sit under my secured wireless connection. How could this MAC computer gain access and sit quietly under my secure wireless. How do I find who the owners are. What do the numbers written above mean? If it is on line does this mean that it is local ie a neighbor?