Windows 7 Blue Screen problem

rebel12340

New Member
Hello everyone.
I'm having a problem with windows 7 giving me a Blue Screen error and then restarting. This only happens when I use certain programs, and it happens after I have been using the programs for weeks or even months. The first time this happened was with Skype. I used it fine for months without a problem, but then all of a sudden whenever I open and start a video call I end up getting a blue screen within 10 minutes of starting the call. This happened near the beginning of this year, and I haven't had any problems like this until yesterday. Yesterday I had downloaded D&D online. Before I got on I decided to open mumble (which I have had on my computer for a while and have used problem free since I got it) so that I could chat with my friend while I played. Everything was going fine for a while, then I randomly get a Blue Screen error and my computer restarts. When my computer restarted I opened mumble and kept it open for about 5 minutes and got another blue screen. So after my computer restarted (again) I decided to just play D&D without mumble and I played for a few hours without a problem then went to bed. I went to play today and I played for another hour before I decided to take a break. When I opened the game again after about 2 hours I was able to play for about 20 minutes before, wouldn't you know it, I get ANOTHER blue screen. After my computer turns back on I start the game back up and got to the character selection screen, pushed play, the game started loading, and as soon as the game loaded, BAM, another blue screen. So I tried again and got a blue screen while the game was loading this time. Then I tried again and was finally able to get into the game, but I ended up getting another blue screen after about 10 minutes. If anyone knows what the problem is and how to fix it please help me.

Thanks.
 

spirit

Moderator
Staff member
I would suggest updating all of your drivers and perhaps testing your RAM with Memtest86.
 

rebel12340

New Member
Is there any way to run Memtest86 using MagicISO so I don't have to burn a dvd? I also reinstalled my AMD video drivers and uninstalled sountap and SDTP as suggested to me by somebody else. I also ran SF diagnostic tool (as suggested to me on another forum) if you think the files from that would be of any use I can upload them, but there are no minidump files for some reason.
 

johnb35

Administrator
Staff member
but there are no minidump files for some reason.

Do you run any type of temp file cleaner like Ccleaner? If so, these programs will delete anything in the minidump folder under C:\windows\minidumps. If so, don't run the temp file cleaner until you post the log from doing the following.

Download BlueScreenView
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
 

rebel12340

New Member
I did have Advanced SystemCare 5, but then someone told me that it caused more problems than it helped so I uninstalled it. I think that program cleaned the dump files. I'll run that program if the problem happens again, but so far it hasnt been happening and i've been playing D&D for hours. I also ran Mumble problem free so things are looking good :). I'll try skype when my girlfriend gets back home in a couple days and see if that causes a blue screen.
 
Last edited:

rebel12340

New Member
Ran skype and did a video call without any problems. Didn't run it for very long because my Kinect cam won't work as a webcam on Skype or windows live for some reason, and my Logitech webcam doesn't work for whatever reason, but it appears that my problems are solved. Thank you very much for your help guys.
 
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