laptop shut down during windows update

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buhuehue

New Member
sorry if this in wrong section

my toshiba laptop batery is dead during windows update.
when press the power button.power light is on but the screen just black.cant go to safe mode or bios

tried hard reset but still not working

how to solve this,and what is the worst possibilities(should need hardware replacement or my laptop is dead)?
 
johnb35

johnb35

Administrator
Staff member
If you remove hard drive does the machine boot up? My guess would be yes. If so, you have a bad hard drive due to power failure.
 
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buhuehue

New Member
johnb35 said:
If you remove hard drive does the machine boot up? My guess would be yes. If so, you have a bad hard drive due to power failure.
Click to expand...

i tried,but screen still dead.not even error word appear

Still cant go to safe mode n bios

beers said:
What model is it?

Are you sure it isn't just the backlight?
Click to expand...
tosiba satellie L635

how do i check bout backlight

what gonna happen if i change the hard drive with another hard drive?

buhuehue said:
what gonna happen if i change the hard drive with another hard drive?
Click to expand...

tried and still the screen is dead
 
Last edited by a moderator:
johnb35

johnb35

Administrator
Staff member
Shine a flashlight on the screen when booting up to see if you can see an image.
 
johnb35

johnb35

Administrator
Staff member
Can't believe a screen would die because of a power outage. Probably gonna have to take it in and have them figure out whats wrong.
 
beers

beers

Moderator
Staff member
johnb35 said:
Can't believe a screen would die because of a power outage. Probably gonna have to take it in and have them figure out whats wrong.
Click to expand...
Was curious if the battery actually died or if the backlight went out giving the image that it died but it was still working. Could also apply to situations like the motherboard shitting itself and giving the appearance the battery died.

@buhuehue it shouldn't be bricked after a battery death, have you tried booting without the battery? Have you ever had charge circuit problems? What was the battery percentage like approximately before it died? Y u no plug in for updates and general usage? If you hook it up to an external monitor and boot, do you get any sort of image out of that?

Most of the troubleshooting has been pretty vague.
 
B

buhuehue

New Member
beers said:
Was curious if the battery actually died or if the backlight went out giving the image that it died but it was still working. Could also apply to situations like the motherboard shitting itself and giving the appearance the battery died.

@buhuehue it shouldn't be bricked after a battery death, have you tried booting without the battery? Have you ever had charge circuit problems? What was the battery percentage like approximately before it died? Y u no plug in for updates and general usage? If you hook it up to an external monitor and boot, do you get any sort of image out of that?

Most of the troubleshooting has been pretty vague.
Click to expand...

thanks , it works using external monitor
 
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