3.0 Seagate SATA Hard drive not recognized Windows 10

T

ToddBrad

New Member
I recently purchased a Seagate Momentus 5400.6 hard drive and a Sabrent USB 3.0 SATA Hard Drive flat docking station to connect via usb to my Dell XPS L702x laptop. Upon putting the hard drive in the external enclosure and connecting to my laptop via usb my computer is not recognizing this external hard drive in disk management. I can see it in device manager and it is listed as "Jmicron SCSI Disk Device". I can also see it in devices and printer listed as "Jmicron". However it is not recognized or listed in disk management and file explorer. I am a novice when it comes to hardware issues as I am more of a software guy but I have tried everything I can find on the net to no avail. ie uninstalling and installing the drivers, using seagate utilities (I cannot also see it in Seagates applications), disabling fast startup, windows devices and printers troubleshooting, etc. I suspect (maybe incorrectly) that this device is showing up as "Jmicron SCSI disk device" instead of a SATA drive but that is coming from someone who again does not know alot about the device/hardware side. I would like to make this external drive a full backup for my windows 10 laptop and any assistance that could be provided would be GREATLY appreciated. Thanks for any help you may be!
 
Did you install the latest driver for the docking station? Are you sure its not in disk management in the bottom? You have to format the drive and assign it a drive letter before windows can see an empty drive.
 
Thanks for the reply. Yes I am sure it is not in disk management. All I can see is my internal C and D drives and a SD card that I have inserted in the machine which is G. I also have a drive marked RECOVERY but I THINK that is part of the C drive. Basically I cannot find any unallocated space at the bottom of disk management which I believe would be there if it was see the external drive that I just bought off of eBay as a new drive. It came sealed and is not used and/or refurbished.

I do have a question about your first inquiry, I am assuming that I would go the the SABRENT website to find the latest drivers and once I have located them where would I update them? I have checked (many times) doing a search for the latest drivers in device manager in both the disk drive section under "JMCR SD/MMC SCSI disk drive" as well as the storage controller section under "USB Attached SCSI (UAS) Mass storage device (would I update here?).
 
Actually just figured this out. What I did was plug the external hard drive into an older dell I have running windows 7 and this machine recognized it in disk management. However would not let me assign a drive letter for it - would only let me "delete volume". So i did some thinking on this and not really knowing if I initialzed it or not took a chance and deleted volume for this drive. It gave me some created by "non microsoft" warning when I was doing this and it advised it was not recoverable. SO I deleted, was able to assign it a drive letter, format drive and then I unplugged and took it to my windows 10 machine and it recognized it right away. Doing a full system backup on it right now using seagate dashboard. So i am good! Thanks
 
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