Adobe Acrobat 8 Professional - error

T

troubled_22

New Member
Hi everyone, i'm new to these forums. I'm wondering if you can help me.

I've installed Adobe Acrobat 8 Professional, and the installation was fine, but when I try to open the program (or a pdf file) it comes up with a message:

Adobe Acrobat 8.0 has encountered a problem and needs to close. We are sorry for the inconvenience.

I clicked on the "error report" in this message and it says:

AppName: acrobat.exe AppVer: 8.0.0.456 ModName: adobe_eula.dll
ModVer: 2.0.0.37 Offset: 0000d5d3

Does anyone know what this means? I've searched and searched the internet but I can't find a solution. Any help appreciated
 
"adobe_eula.dll" not sure but that "EULA" bit looks to me like it may be a licensing problem???

Have you tried to un-install it, then re-install it again?
Did you remove any previous versions of Adobe Acrobat before installing ver8, including Adobe Reader??
 
Thanks for replying.

I've tried un-installing all other adobe programs and then re-installing verion 8 but it still comes up with the error.

The thing is, I had version 7 on my computer without any problems and it was working fine, up until I installed version 8, now both versions don't work (installed separately or together).

I'll try removing all adobe-related files. Some files won't delete though...is there any way to unlock these or override the inability to delete?
 
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