Avoiding the relatives

Troncoso

Troncoso

VIP Member
Hello! Okay then. my girlfriend has this aunt that lives about half an hour away. She says that when she got internet in her house that the computer would allow her to use the internet. She said, she had technicians come and they couldn't figure it out. So, I go check it out. I somehow fix it. I have no idea how, but I did. She cuts off her internet and today cuts it back on, now the same thing. I really don't want to go back how can I fix it over the phone?

Here is the problem:

she's got cable internet direct from the modem. Her computer says she's connected to the LAN network, and all her lights are blinking on the modem like they should.

But the internet browsers (IE and firefox) say they can't connect to the server.

Last time I tried, I got firefox online, but IE still wouldn't connect. So what does that tell anyone?

oh, she's got windows vista
 
Last edited:
Have you tried to ipconfig in cmd to check the default gateway has been assinged correctly?
if it has try ping and then tracert in cmd and see what is happening to the connection.
In the network settings are they all set to obtain ip automatically?
 
try resetting IE. It could be a screwed setting somewhere.

(i'm using 7 so it could be different, but close)

Control panel -> Network and Internet -> Internet Options (the green lettering next to the globe is what you click on). A box will come up. In that box click on the advanced tab. There will be two options... Restore Advanced Settings and Reset. Click them both (one wait for it to complete, then the other. Order doesn't matter). Then Restart IE. Try it out, may work may not.
 
innercx said:
Have you tried to ipconfig in cmd to check the default gateway has been assinged correctly?
if it has try ping and then tracert in cmd and see what is happening to the connection.
In the network settings are they all set to obtain ip automatically?
Click to expand...

haven't pinged yet. didin't thing of that. and it was set to auto, but I figured maybe it wasn't setting it properly, so I had her make it static.

and honestly, I don't know what the gateway should be. it's 192.168.100.1 right now. Is that valid sounding?

and I can't do malwarebytes as I can't get her online to download it
 
wolfeking said:
try resetting IE. It could be a screwed setting somewhere.

(i'm using 7 so it could be different, but close)

Control panel -> Network and Internet -> Internet Options (the green lettering next to the globe is what you click on). A box will come up. In that box click on the advanced tab. There will be two options... Restore Advanced Settings and Reset. Click them both (one wait for it to complete, then the other. Order doesn't matter). Then Restart IE. Try it out, may work may not.
Click to expand...

what about firefox though? Is there a similar option?
 
i dont know. I dont use FF. I assume that if you can get IE working that you can Reinstall FF causing a mandatory reset... Thats what I did on Chrome when it got screwed one time.
 
It can be a pain, and Win requires you to reboot for some settings to take... knowing which modem she's using would help-- we don't know if it's assigning DHCP or whether her computer needs to have a specific IP address statically assigned or what.
 
Troncoso said:
haven't pinged yet. didin't thing of that. and it was set to auto, but I figured maybe it wasn't setting it properly, so I had her make it static.

and honestly, I don't know what the gateway should be. it's 192.168.100.1 right now. Is that valid sounding?

and I can't do malwarebytes as I can't get her online to download it
Click to expand...


type the the default gateway into firefox and tell me if you can access the routers home page and check the settings, check it is connected, no firewall in the router is blocking access and so on.

On the off chance have you checked you internet security to check that the software firewall hasnt decided to cut internet access due to some alert?

did you ping to check if there is any connection then tracert if there is to see where the connection drops?
 
haha. I haven't touched her computer yet. That's why I made this thread. I hope to avoid having to go there and fix it myself. I can't talk to her til tomorrow, but I'm 80% convinced it is browser related, so I'm going to try wolfeking's method first. Her computer says it's connected and everything is as it should be but the browsers still give the cannot connect to server error.
 
another option that cannot believe i havent mentioned yet as it is always the first step i do in this kind of situation, have you deleted all the temp files/cookies?
You can do it in firefox by pressing CTRL+SHIFT+DELETE in firefox and choose everything but a better way to do it would be to ccleaner to get all the junk out, this is can often cause a browser based connection issue, but you'll have to download it first and then take it over to the house.

www.ccleaner.com

Sorry i forgot that in the op you said you were trying to avoid go over to fix it :)
 
Oh yeah. Nice suggestion. We'd have to do it the old fashion way though, as she can't connect to the internet to download ccleaner. haha.
 
You must log in or register to reply here.
Back
Top