Belkin tech support su**s

brian

brian

VIP Member
ok as some of you read my first thread http://www.computerforum.com/106813-belkin-n1-vision.html i am having a small problem with my belkin wireless...

as i said how horable there phone tech support it i thought i would try the e-mail.

look what they said!!!!!!!!!


dumb tech support said:
Well i will start off saying my internet works fine, the wireless and LAN computers get Internet but the device does not update the time and says there is no Internet My setup should work but it goes cable modem (comcast)--untangle firewall--belkin wireless-- computers I have the untangle firewall going out and connecting to the 1 port (not the internet since the firewall is a router already). I do need to keep the firewall so that is not a option to take down. This is not a huge deal, it would just be nice to see the full potential.
Enclosed Files:


Belkin Response Dec 28 2007 12:35

Hi Brian,

Thank you for contacting Belkin Technical Support.

We understand that you are facing issue with wireless connection on the router.

To resolve the issue, we suggest you please disable the firewall on the computer even the XP firewall.

If you need further assistance please feel free to write back to us and we will be happy to assist you.

Brian, if you have any other questions or problems you may also call us toll free at 800-223-5546 (Extn. 2263). Alternatively, call us on 310 898 1100 Ext. 2263.

Regards,

Spencer Jones
Belkin Technical Support.
Click to expand...

I MEAN COMON!!!! READ WHAT I SAID AND DONT TREAT ME LIKE A IDIOT!!! i sent them back saying it is not my computer but a hardware firewall.
 
no when i was 10 i could do that! :D more like sports players thar dont have anywhere to go so they read off a screen. i am not kidding if they send me some bull, i will just call there manager and tell him how much they stink and i am going back to linksys
 
Belkin used to make some top notch routers, but Ive seen their support and quality go downhill. My friend just purchased a new wifi router from them and it doesnt even reach into the next room (maybe 30-40 feet away max). Where as his old linksys could go to the neighbors.

(Sorry the thread jack, anyone know how to increase the power output on belkins without buying new antennas :D?)
 
I have had my linksys for years now, same router and wireless card. My computer in sig is wireless! .. Linksys FTW :P
 
o look, it did continue.

horable tech support said:
No, that is not it. it is not a xp firewall. it is a hardware firewall in the line of the internet. It is not a xp firewall. The config worked on the previous config with a linksys router.
Enclosed Files:


Belkin Response Dec 29 2007 10:33

Brian, we understand that you are facing issue with wireless connection on the router.

To resolve the issue, please follow the steps given below.

-Open the wireless connection icon from the system tray
-Check if you have any Available networks and click on `connect`.
-If, not click on Advanced button and click on Wireless Networks tab.
-Click on `Refresh` under the Available Networks
-Select the available network and click on Apply

Then, check the IP address of the computer. For checking the IP address:

- Click on start & click `Run`.
- Type in cmd & click `ok`.
- Type IPCONFIG and Enter. Check for IP address, subnet mask & Default gateway.
- The IP address should be in the range of 192.168.2.x (x=2 to 254)
- If not, specify a static IP address, gateway and DNS by following the steps at http://web.belkin.com/support/kb/kb.asp?a=2824
- In the command prompt type PING 192.168.2.1 & Enter. You should get replies.
- Type, PING 4.2.2.2 & press Enter. check if you are getting replies.
- Try pinging yahoo by typing PING yahoo.com and Enter. You should get replies.
- Then try connecting to internet.

If you need further assistance please feel free to write back to us and we will be happy to assist you.

Brian, if you have any other questions or problems you may also call us toll free at 800-223-5546 (Extn. 2263). Alternatively, call us on 310 898 1100 Ext. 2263.

Regards,

Spencer Jones
Belkin Technical Support.
Click to expand...

ARE THEIS PEOPLE ON CRACK???!!! geezzzzzzzzz i am about to cry they cant stop reading the screen
 
kobaj said:
Belkin used to make some top notch routers, but Ive seen their support and quality go downhill. My friend just purchased a new wifi router from them and it doesnt even reach into the next room (maybe 30-40 feet away max). Where as his old linksys could go to the neighbors.

(Sorry the thread jack, anyone know how to increase the power output on belkins without buying new antennas :D?)
Click to expand...

I have always thought their product was crap or mediocre at best.
 
yeah i already returned the product yesterday. got linksys. now i am seeing how far i can get these idiots to go with this :D
 
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