BLue Screen Of Death error, need help with Dump File

irishluck

irishluck

Member
So my bosses computer got a blue screen and so far what I have found is that its either a hard drive error or a video card driver error but cant figure it out exactly.

The basic symptoms are that the computer keeps freezing and shutting down.
Its been doing this for about a week and today was the first day that it BSOD 3 times in a row.

I went into BIOS and did a hard drive test and the SMART test passed but failed the hard drive immediately after. Then I tested it through the "computer management" console and it said it passed.

The error code was 0x00000124

I have a dumb file but I cant open it because I don't have the boot CD to install that dumb check program.

I have attached a zip file of the DMP file. Maybe someone can help me open it to view whats going on exactly or if anyone has any advice that would be great!

Thanks.
 
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Code 124 is a hardware error. I checked the dump file and it says Intel. Is the processor overclocked? If so, remove the overclock and see if the blue screens continue.
 
johnb35 said:
Code 124 is a hardware error. I checked the dump file and it says Intel. Is the processor overclocked? If so, remove the overclock and see if the blue screens continue.
Click to expand...

The processor is not overclocked.
Just ran the computer out of the box when it was new.

No upgrades or changes except the memory may have been updated some time ago.

It does have an intel video card though.
 
Ok then. Since you have intel onboard video, try updating the driver for it. I would also suggest downloading and running the western digital drive diagnostic utility and scan the drive for errors if you think the hdd may be bad.
 
Im trying to do the WD utility now.

I tested the HD through the diagnostics before windows starts through the laptop and failed immediately.

Tested it though the computer management and passed.
Tested it through the bios and froze up and wont complete. Did this 3 times.

Tried updating the drivers for the video card and apparently is the most current version out.
Tested through the WD now. Will be back shortly with update
 
Test one did not complete.

Status code=07 (failed read test element), Failure Checkpoint=97
(Unknown Test)
SMART self-test did not complete on drive1!

^ This was the quick test, now performing the extended test.
Looks like its the harddrive gone bad.
 
Yeah, sounds like the drive may be bad. What I would do though is, try running the diagnostic while the drive is in another system to make sure its not the controller acting up.
 
Yea that's what I'm leaning too. The extended drive test showed failed this morning as well.

Said there were some bad sectors. :mad: gota love swapping the hard drives out!
 
So i got the hard drive swapped out because it did in fact have bad sectors on it but we are still having some major issues with the computer.

One being that the windows update manager wont start and I cant update anything.

I also ran driver agent on the computer and has 28 bad drivers that are supposedly the most current and updated drivers.

Just for reference this is an HP G72-261US Notebook.

Any thoughts?
 
Do not use a driver agent program. Get the latest drivers from the maker of the hardware, usually the motherboard and video card maker.

What operating system and service pack are you running?

Did you use the HP recovery cd's?
 
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